Never have had an issue with the MyCal Touchscreen (which remains plugged in daily, since it's install into the OBD port) and I can run all sorts of tests, monitors, even has it's own tree built in for me to perform my own 1/8mile and 1/4mile drags, and ooh oh no..... dare I say even datalog with it!! All whilst my SHO's engine's purring like a sweet kitty, or roaring like a voracious lion hunting on the Sahara.....
Too bad they no longer offer that specific product though. **sigh**
Good luck to the OP in acquiring complete resolution on their issue.