Quote from: Larrylu on September 09, 2014, 10:22:50 AM
I have an intermittent tranny issue that they will only attempt to duplicate. When they can't duplicate they wash their hands and give me the bill for the diagnostic. I gave them the VIN & particulars of another vehicle with the same issue that did get duplicated and fixed by sensor replacement and it made no difference. No duplication no fix!  Yes I did speak with the regional rep.... No fix!  I played the safety card and customer satisfaction card..... No fix!  Last Sunday 6 hrs of driving produced 2 occurrences. Symptoms are brief and unpredictable so a black box (which I would have to pay $90 to hook up) which requires a button push to activate would likely be activated too late to capture any info. 2 years ago my dealer did not require me to duplicate symptoms of intermittent "known" problems and now they do. This demonstrates to me a toughening of Ford's interpretation of their rules as it relates to warranty work. My dealer is put in a bind because they want to do the work but Ford will not pay them. Whoever pays the bill is the boss!

They should not be charging you for a flight recorder.

The tightening of the rules is due to shady dealerships ripping Ford off on warranty work.

IMO, the dealer model is broken maybe one day ford will terminate all of their franchise agreements and bring the dealerships into FOMOCO. Probably wishful thinking on my part...

Some of these dealer principals just don't give a s*** about Ford or their customers, just lining their greedy pockets.

Does Ford audit their dealerships?  How do they verify quality/customer satisfaction/cost containment etc.?  You see these types of problems being outed all the time on corny shows like Undercover Boss.

manu:
i know one thing ford does not look at the review cards that they send you after a purchase. i had a miserable experience @ the ford dealer where i bought my escape, not my sho as they were fine. but they made a $500 error in math to my advantage. i kind of knew something didn't add up. well anyway they were supposed to send me my title so i could get it licensed & around day 10 i started getting worried so called & got the accounting person & she said that i still owed $500. which legally i did. but then called salesperson who put me through to sales mgr, no negotiation nothing, had to pay the $500. i'm not sure they ever would have called me. well i told them then wanted to cancel the extended warranty with them & they could have their $500 & i'd get rest of money back. well he didn't want to do that till i went over in person. anyway i shot them real bad on the comment card except the salesperson, as was not her fault. & to this day not one person from ford ever contacted me. i was kind of shocked.
mikev

The dealership I bought my sho from added an extended warranty on for $3800 without my knowing.

They lined up the papers and said sign here. Never once said this is an extended warranty forum.

They messed up my drivers license info so the car was registered to someone else when I tried to register it.

They caused 8k in damage while performing a fuel pump recall.

They would never answer the phone when I called.

They sent me to voice mail 27 out of 33 times I called in 6 mobths.


The finance manager went on vacation and "forgot" to send in the changed bank forums with then did not make it to the deadline for changes.

This took me over 7 months to finally get taken care of. They screwed up every singe thing that could be screwed up. Only time I ever had any help was when I contacted my regional representative. Ford gave me an additional 5 year 75k warranty for the trouble.

Definitely quite a bit lacking in the process.  Maybe Ford leaves it up to the dealerships to deal with?  Comment cards may be tabulated, summarized and handed back to the dealership?

So I just got off the phone with "customer relations" trying to find a way to get the leaky turbo charger fixed and got the same exact run around from a snotty representative. She said "you still have the extended warranty, but if you cannot provide receipts for services done to the car at regular intervals, it will not be honored". I am extremely disappointed, frustrated, angry with this company and their method of doing business...

If anyone has any advice, a phone number to a dealer who actually still does warranty work in the florida area or a way to get this situation resolved, I'm all ears

Are they worried about the weight of oil or the kind used? You might need to higher a lawyer. Under the Magnuson moss warranty act warranty cannot be denied unless the parts failure can be proven by the use of inferior products.

http://en.m.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act

They claim they need proof of the weight AND mileage at each oil change. I reminded her of the Magnuson moss warranty act and she said she is well aware. It kills me that they are making such a big deal out of replacing a little oil return line gasket and trying to blame it on what weight oil I use and when i change the oil. They could have had a happy return customer, instead they got someone who will never buy ford or support ford in any way again.

Ok... so how can someone change oil on their own. I'm sorry but this isn't a fascist  ****ing state. I'll change my own oil on my property when I see fit. If they cannot honor their word on a warranty then It's time to take their ass to court.

s*** really pisses me off. Now I have to keep a record of my oil changes so they can eat s*** when it's time for warranty work.

This post just prompted me to take pic of oil and mileage.

Maybe call a rep for different part of country and see what they say.

Quote from: wasinger3000 on September 09, 2014, 02:00:21 PM
Ok... so how can someone change oil on their own. I'm sorry but this isn't a fascist  ****ing state. I'll change my own oil on my property when I see fit. If they cannot honor their word on a warranty then It's time to take their ass to court.

s*** really pisses me off. Now I have to keep a record of my oil changes so they can eat s*** when it's time for warranty work.

I think it would be pretty common knowledge to keep track of your oil changes.  When I used to do my own oil changes, I kept the autozone reciepts showing oil and filter. It had a date and I would write on it the mileage.  Ford is only insuring you've put the correct weight, and it's been done on the recommended interval. 

Or save the hassle and let the dealer do it for you.  $45 for oil/filter and tire rotation.  Hardly worth the $5-10 savings to go to the store, jack the car up, crawl underneath, and dispose of my own oil.  I take the Taurus and the Xsport to the dealer.   I get the guys to change the oil in my GTO and Lightning as they are way passed any warranty days.

Quote from: black99lightning on September 09, 2014, 04:10:20 PM

Quote from: wasinger3000 on September 09, 2014, 02:00:21 PM
Ok... so how can someone change oil on their own. I'm sorry but this isn't a fascist  ****ing state. I'll change my own oil on my property when I see fit. If they cannot honor their word on a warranty then It's time to take their ass to court.

s*** really pisses me off. Now I have to keep a record of my oil changes so they can eat s*** when it's time for warranty work.

I think it would be pretty common knowledge to keep track of your oil changes.  When I used to do my own oil changes, I kept the autozone reciepts showing oil and filter. It had a date and I would write on it the mileage.  Ford is only insuring you've put the correct weight, and it's been done on the recommended interval. 

Or save the hassle and let the dealer do it for you.  $45 for oil/filter and tire rotation.  Hardly worth the $5-10 savings to go to the store, jack the car up, crawl underneath, and dispose of my own oil.  I take the Taurus and the Xsport to the dealer.   I get the guys to change the oil in my GTO and Lightning as they are way passed any warranty days.

I've always changed my own oil. I don't do it to save money or because It is easy. I take pride in my car and I choose to take care of it to a higher standard than my local dealer can offer.

As well as being able to use a superior oil than the dealer can offer. I have a record of all my oil and filter purchases via amazon. Now all I need to do is note the milage.

I've kept receipts for oil/filters, with mileage written on the back since I was 16 years old, with my first car. It strikes me as odd that it isn't common sense for anybody to do.
You guys act like Ford does not deserve to be apprehensive. You know how some people treat automobiles....many people are devastatingly neglectful when it comes to auto maintenance, even as simple as routine oil changes. And why should Ford pay to repair such a neglected vehicle? So, they want to see proof of maintenance, before they honor their warranty. I don't see the issue.

Just chalk it up as a learning experience.
I literally have a folder for every vehicle I have owned, with every sales receipt for any part or maintenance I've ever spent on it. May be a good idea to begin something similar.

Sent from my SM-N900V using Tapatalk

No attorney needed. Just tell them youd like to exercise your right to 3rd party mediation.

Quote from: wasinger3000 on September 09, 2014, 02:00:21 PM
Ok... so how can someone change oil on their own. I'm sorry but this isn't a fascist  ****ing state. I'll change my own oil on my property when I see fit. If they cannot honor their word on a warranty then It's time to take their ass to court.

s*** really pisses me off. Now I have to keep a record of my oil changes so they can eat s*** when it's time for warranty work.

To be fair, you'd be surprised how many people do not change their oil.  Most peeps just aren't fanatical about maintenance like we are. And yes, they go into the dealership and expect ford to pay for their irresponsibility.

For simplicity I take my own oil and filter and pay 12.94 cents for the labor. One I no longer enjoy working on cars, two, there is never any issue about proper maintenance.