We have offered to have the customer bring the vehicle to us for a diagnostic test. At this point we are still believing this to be a mechanical issue but cannot confirm until we can go hands on with the vehicle. As it has been stated above, this is a rare instance, we have many of these vehicles out there without this issue with the same tunes. Both us and the customer are quite baffled by the instance but we are working diligently to not only pinpoint the issue but solve it as well.