you can take your dealer issues to ford itself via a customer service regional/local manager (i can't remember the exact title . there's a person that oversees dealerships in your area, and this person has the authority to tell a dealership whether or not they can call themselves a "ford dealership" and display that big blue oval. I'd be looking in to who that is in your area as if they come through, it will put that whole dealership on their toes. I was gonna do this when i got stiffed on some TSB's the dealer gave me a paper that said they were done while my sport had no evidence of work being done. luckily it was warrantee work so i didn't and they ended up doing the work but if that work cost me 1600 as it is about to in your case. i'd definitely put some heat on them.

I have my car back. Only drives with steering wheel angle sensor is unplugged. Order new one and will replace myself. New pcm which i still believe is useless. $1600. I expressed my concerns and told them i will be bringing this to the better business bureau .then ford said they are going to speak to higher authority about getting me compesated. I sure hope so.         

Hey but they gave you a discount!

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Hell yea i did. 5 whole dollars!! Lol

Customer loyalty bonus ... LOL

It doesnt specifically say that the Flex ONLY starts with the SASM unplugged.  It says it starts with the new PCM installed, the way I read the description.  It mentions SASM short as a "byproduct" not the main reason.

Quote from: SHOdded on August 13, 2016, 05:02:57 PM
It doesnt specifically say that the Flex ONLY starts with the SASM unplugged.  It says it starts with the new PCM installed, the way I read the description.  It mentions SASM short as a "byproduct" not the main reason.

Yes but thats not what they physically told me nor is that the truth. It does only start with sasm unplugged.

My point was that if this misrepresentation is on paper, they might change their story later, once or multiple times LOL.  So just be prepared.

Quote from: SHOdded on August 13, 2016, 05:13:44 PM
My point was that if this misrepresentation is on paper, they might change their story later, once or multiple times LOL.  So just be prepared.

Trust me, i know. By far the worst dealership i have ever been to. Hands down. But thank u for the warning. I still cant believe this is happenening. I just want this thing to run longer than a month at a time.

Almost as bad as a fellow member down in FL (IIRC) had to suffer.  They actually put a hole in the trans in his SHO.

Quote from: Flexthis2011EB on August 13, 2016, 04:22:24 PM
I have my car back. Only drives with steering wheel angle sensor is unplugged. Order new one and will replace myself. New pcm which i still believe is useless. $1600. I expressed my concerns and told them i will be bringing this to the better business bureau .then ford said they are going to speak to higher authority about getting me compesated. I sure hope so.         

Definitely suck's,hopefully a quick resolution to the matter....BTW fixed the above pic for ya kinda a pain in my neck,lol.  Z

Did you get your old pcm  back?

Quote from: glock-coma on August 13, 2016, 08:35:10 PM
Did you get your old pcm  back?

Yes i did. $100 extra but idc. I know it still works.

I would put the old PCM in and see what happens.  Very curious.  That would tell you a lot!

it may not still work. PCM and BCM have to be "married" unless they got the part level, strategy, and tune file all copied over from the original. 2 different approaches. if they put the new one and reprogrammed the car to it old one will not work. if they copied the files from the old one and basically cloned it to the new one. the old one should still work. 50/50. depending on what software they're using either way could be "faster"