Mdesign Snout Warped - Sent it back, Waiting on a response

[tothiel]

I ordered one from Amazon on the 6th and received it last week, so about 2-3 weeks.  No issues so far but will update if I have any.

[irondoor19]

I sent the Second One Back last week, they got it Friday, and low and behold, i have
a tracking no for the second one, I checked it, Should be here tomorrow... Now i still
do not understand the Selective response, as several members are still hanging..

I am a BIG Fan of the Product, Just not a big fan of the way they handle problems or issues....

[Macgyver]

It certainly is eye candy when you open the hood. I can see why people buy them.

[EcoPowerParts]

I'm only leaving this topic and group so that others can see not to order/use this vendor.
In 6 months we'll remove this board entirely. I do not want our members getting jacked around like this.
Mike

[MDesign Performance]

I was waiting to see if you had heard anything back yet. I have not heard back either yet, going on 2 months since last reply from them. Have sent 3 emails since then, getting ready to fire off another one soon.

Hello Firewatere88, we have sent you a PM in order to solve this issue for you.

Still kind of strange that they would respond to a forum PM than from regular customer emails?...That would kind of bug me...Seems they only respond when it becomes a public issue, as to avoid bad pub

We are responding to all customer emails and do respond to all customer emails. So far we have received emails from only two customers in regards to this issue, one that is in this thread who had the inlet air scoop replaced. The best way to contact us is directly through our email rather than the forum for the quickest response at sales@mdesignperformance.com

So contact I had was Sept 6th asking for pics and I responded within a day with them.  Sent another ping on the 15th and still haven't heard anything.  It's sad because I am really happy with the product and am strong advocate on facebook for it.

Hello Blackhawk, we have also sent you a PM in order to solve this issue.

[ZSHO]

I did not contact them as mentioned ^^^,still received a PM . IDK .Z

   Hello ZSHO, thank you for contacting us. The quickest way to reach us always is to use our email, sales@mdesignperformance.com . There are a vast abundance of vehicle forums on the internet and we are unfortunately unable to monitor them all. This is the reason that we ask everyone to contact us directly for the quickest response. We hope you can understand this and spread this information as so far we have only had 2 clients email us directly with issues to the air inlet scoop in the past 3 months.

[Blackhawk]

I can confirm I got a PM last night, hopefully things get sorted. 

[Night Hawk]

 
  I heard from them as well, very pumped!

[firewater88]

Got mine too! They are even sending out a new one without me sending in the broken one because of the delay. I wonder if their email system got messed up? I know I emailed several times, both replying to a long email string and creating a new email.

[ZSHO]

Cool Beans!! Two wrongs don't make a right!!!!!. Z

[SHOdded]

I just hope the replacement snout holds up.  If it does, that will be a nice step forward.

[Macgyver]

Still dont trust them. It shouldnt happen like this in the first place. I am on a couple of FB groups and the complaints are the same there too.

[irondoor19]

SO i got the 2ND snout, and low and behold,
NO grommets or Metal inserts like the New First One
NOT A BIG DEAl, will i say something to them.. NO WAY
I will figure it out myself....

[derfdog15]

SO i got the 2ND snout, and low and behold,
NO grommets or Metal inserts like the New First One
NOT A BIG DEAl, will i say something to them.. NO WAY
I will figure it out myself....

Why wouldn't you bust their balls at this point? They had not one, but TWO, failures on vehicles you own, and they replacements differ? Seems like if there was a revision, you got a revised part previously, and they sent you an old stock, non-revised part as the second (which is a garbage thing to do, and likely will fail again). So why not bust their balls now, to get a proper revised part, in hopes of avoiding another failure and the whole ordeal again?

[Blackhawk]

They never came with the grommets, you have to pull those off your stock intake.

SO i got the 2ND snout, and low and behold,
NO grommets or Metal inserts like the New First One
NOT A BIG DEAl, will i say something to them.. NO WAY
I will figure it out myself....