Find out if the other dealer performs BG services.  Those that do will more likely do the PTU and RDU services.

Well she did mention the rear end being serviced at 50-60K so maybe so..

I got my baby back and omg the feeling of having so much power under my foot feels good again!!! Best part is I left my dashcam in my car and they had someone work on it late at night after closing cause of how backed up the service department was xD ill post those videos later.

Glad they got you back in action, looking forward to those videos   I hope these are just teething pains for Ford's DI injectors.

Guess they think its ok to call me an idiot infront of my dashcam. https://www.dropbox.com/s/m6gl738f9v1gzpe/10520020.MOV?dl=0

I was having issues with my washer pump

Quote from: mystery101 on March 05, 2015, 11:36:11 PM
Guess they think its ok to call me an idiot infront of my dashcam. https://www.dropbox.com/s/m6gl738f9v1gzpe/10520020.MOV?dl=0

I was having issues with my washer pump

Wow.... nice guy.. lol. What kinda dash cam are you using? How's it mounted? I really need to get one and see how much I get name called haha. I REALLY pissed off my service guy last time.

Shortly after I posted this video from my phone I started to watch the hour or so of footage from the service department and started to discover how they really treat me and my car.. They had some comments about me, called me a fat *****er and what happened with the raccoon damage and how I drive the car, etc. then proceed to beat on it a little bit at night lastnight.. TBH I am not thrilled and don't know the next step to take with this, Especially considering they took 10 days to replace two injectors..

Granted I beat on it harder but still I paid the price for it.. A test-drive doesn't consist of 3 or 4 WOT to the speed limit runs and then pulling it into the service bay with the engine up to temperature to then remove the coolant tank cap .

The dashcam is a G1W :
http://www.amazon.com/gp/product/B00MH85BLQ/ref=oh_aui_detailpage_o08_s01?ie=UTF8&psc=1
Be careful there are some fakes out there, I bought two and one of them was not genuine but couldn't beat it for $20

I bought a hardwire kit for it and my radar detector and found the 12v wire for the sunroof control so they both turn on while engine/accessory mode is on.
Ill post pics of the setup tomorrow; As far as the video goes I will not post it publicly because I may need to keep it private until I speak to ford or the dealership..

SMILE FOR THE CAMERA:
*img redacted*

Later on the scum wipes all the dust off the engine bay plastics, his hands and after slamming my hood down makes sure to give the edge of the hood a good rub with the same dirty rag.. Was wondering where all the swirls came from.

*img redacted*

I'm furious and I don't know if I should go to a lawyer, dealer or ford first..

That all is no good!  Some rocks are better left unturned   We all like to think the world is soft & cozy, but the truth can be brutal.  A lot of people in the service industry who don't have people skills, but great technical skills.  I would remove the pics of this guy for sure, though, until the situation is settled.

Wow....I can borrow you a shovel to hand out high fives to the facial region if need be.

Rich

Quote from: SHOdded on March 06, 2015, 05:38:10 AM
That all is no good!  Some rocks are better left unturned   We all like to think the world is soft & cozy, but the truth can be brutal.  A lot of people in the service industry who don't have people skills, but great technical skills.  I would remove the pics of this guy for sure, though, until the situation is settled.

Your right on the pics.. Did it out of spite..

I feel for you dude,first bodyshop performed a crappy job based on your post,owing you screws and etc and know this,my dealer always puts a satisfaction survey inside my car to complete and mail out to them,and also have good relations with the dealer cause the G.M always sends me an email to review them on F.B and etc,you can also write a review in dealer rater and also find out more about there sales and service dept,bestn of luck to you.Z.

Have you shown these vids to the dealership GM or owner? .... Better yet emailed them to Ford?

Z is correct about describing all this on the satisfaction survey that Ford will send you...

I just reviewed the email the G.M sent me and it clearly states that,a friendly reminder from the team here at *********ford,lincoln,you will be receiving a manufactures customer satisfaction servey(CSI)within the next 48hrs,we would greatly appreciate if you took a few moments to fill out this survey and return it to them,sincerely G.M AND his phone number,also any issues to assist you further to call him or email him directly.

I have yet to speak to the dealer or ford about it, as far as the surveys go, I get the ones generated by ford corporate. The one that's stuck to my tag in my car wouldn't be useful considering the guy who pulled my car into customer parking removed the entire tag and was bickering the entire time with the a/c on full blast..
Video: https://www.youtube.com/watch?v=6p46mDyq7GI

As far as the emailed survey I have no problems with my service adviser(That I know of and other than the fact she's a blatant lair so far and has Attention Deficit Disorder) I've been REALLY nice to these people, Yes I may have had some fun in their loaner cars, But I don't bring them back with mud all over them or the tires burned off.. I wouldn't want to hurt others that I'm not totally aware of hurting me yet.. I guess it doesn't matter considering I do not plan on bringing my car back for service there..

If you look at the work order invoice sheet,on top right hand corner is your tag #,that is the # you can use to file a complaint to the chairman of that particular ford dealer if you choose.