2014 SHO PP Cold start misfire and erratic idle

[BiGMaC]

I have yet to speak to the dealer or ford about it, as far as the surveys go, I get the ones generated by ford corporate. ..

I wouldn't want to hurt others that I'm not totally aware of hurting me yet.. I guess it doesn't matter considering I do not plan on bringing my car back for service there..

Why the GM there should see the videos... then only the parties doing it should get "counseled".  I concur with your feeling not to go back there in any event.

[wasinger3000]

Top down approach is always my tactic. If you start at the highest point then you get answers and things get handled much faster.

I've never had a Ford dealership leave a review forum or anything of that nature. Must be nice to have a dealer that cares. I've only found 1 out of the 5 I've visited to be tolerable.

Next time I take my car to my local dealer I will hide a gopro in the car and sit back for some excillent reality TV.

[IHeartGroceries]

I think it's more appropriate to begin with the immediate supervision, and to refrain from going beyond that, as first recourse. Give them an opportunity to remediate or rectify the situation in-house.

Of course, if you've already decided you'll never return to them for business, then perhaps another outlet should be considered, above the dealership.

[mystery101]

I've come to that conclusion because they look at me like i'm crazy for doing research on a problem or noise prior to visiting the dealer and know they need to perform or look into a certain tsb it took 8 trips to this dealer to resolve the hub clicking noise. I was told that every Taurus does it and im crazy.. Then this happens..

[SHOnUup]

If they're talking that rudely about you and your concerns for your car....they should not be trusted to touch your car again. This would drive me crazy btw

Rich

[mystery101]

Still no contact with the dealer.. Guess they don't care.. Tons of my friends are screaming call a lawyer since they drove my car at night past hours; Another friend who works at a dealer few cities away said it was completely illegal what they did..
https://www.youtube.com/watch?v=qTpu-2INXGo

[IHeartGroceries]

BRB...going to go buy a dashcam.

But just out of curiosity, what law is being broken by a quick after hours troubleshooting spin?
What harm or damage was done?

[mystery101]

BRB...going to go buy a dashcam.

But just out of curiosity, what law is being broken by a quick after hours troubleshooting spin?
What harm or damage was done?

My car insurance doesn't cover a dealer wrecking my car esp after hours,  their insurance covering the tech ends after hours. So if he totaled my car it would be on his hands and i would be out interest and gap on my loan and such. Its the liability thats the issue.

[IHeartGroceries]

But if you acquire a lawyer, under what pretence can you attempt to recover damages? There weren't any losses...

[mystery101]

If you watch the video he digs into it a little bit I doubt WOT up to 20+ passed the speed limit is ok for a test drive?(Edit: Granted I see it would fit considering that would mimic my driving but eh, still)

I do kinda agree that its kinda extravagant to hire a lawyer in this case but idk what i'm going to do if ford or the dealer doesn't do anything about it; I would like an extended warranty cause I don't know if they were abusing it before I put the camera on, I would have issues after taking it to the dealer every time it seemed like and I would put more miles on the car traveling to another stealership..

Funny enough my dealers GM owns a black 2013 SHO. Figured the service department would be full fledged on fixing every little issue I have..

[PokerMunkee]

I'd move on.  Blast them on social media and call it a day.

And the GM doesn't own crap.  The dealer has the title to that SHO.  Never met any high up person at a dealer that paid for a car/insurance.

[mystery101]

So I met with the gm and owner of the dealership and they gave me free lifetime oil changes, few tanks of gas(meh regular dealer gas lol) and are in talks with ford giving me an extended warranty. Glad it was settled. As far as the mechanics go. Idk.

[wasinger3000]

Lol the old pay off routine. At least you get something out of it.

[SHOdded]

If they come through with the extended warranty, or the Ford maintenance plan, that'd be the only thing worth it, IMHO.  Wouldn't want to go back to that dealership if I didn't want to.

[ZSHO]

I am glad you finally took the right course and spoke with the G.M,make sure they give you the platinum plan(its the best one)ESP. speaking of platinum everytime i run into the GM you cant miss the guy with the 18k Rolex presidential series watch,guess his SHO is on his wrist,LOL.