Ecoboost Performance Forum

Ecoboost Performance => General Discussion => Topic started by: 68_GT on December 29, 2013, 10:45:09 PM

Title: dropped my 2013 SHO off at the dealer for repairs....
Post by: 68_GT on December 29, 2013, 10:45:09 PM
I smelled gas inside and around the outside of the car mainly by the passenger side rear door. Supposed to be a recall on the fuel pump to be replaced.

My bluetooth quit connecting to my phone.

My a/c was all the way cold or all the way hot no temps in between and thre temp would change until you got to LO or HI settings.

I told them I heard clicks from the front wheels occasionally while backing up my driveway which is somewhat up hill.

I asked them to check it all out while it was there for anything else too.

Is there anyting else I should tell them to look for while it's there.

I didn't bother flashing the tune back to stock since no problems were related to the drive train.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: DJE624 on December 29, 2013, 11:04:33 PM
I hope they get it straightened out.  I also hope that there are no ECU updates.  When I go in to get my wheels put on Friday, I will go to stock. 
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: BiGMaC on December 29, 2013, 11:05:31 PM
WOW!  what a list...  :pat: They will hook the OBD2 up to their machine as standard Ford practice... they should see anything else except wheel alignment type things.  My wife was having weird stuff with the nav and sync in her truck.  The dealer told us there was a new version of sync or an update... anyway, they flashed it last week and no problems since.

I wish you luck, a quick fix, and a rapid return of a fully functional SHO.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: 68_GT on December 29, 2013, 11:12:24 PM
I actaully dropped it off last Thursday night it should be ready this Tuesday.

They showed me a flash drive they said I should have received in the mail to update my SYNC. Figures I never got one.

I don't know about any ECU updates but wouldn't that be irrelevant if I flashed the LMS tune back in anyway after I get the car home ?
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: DJE624 on December 29, 2013, 11:17:31 PM
From what I've heard, it is really bad if they flash your ECU when it's not running stock. 
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: IHeartGroceries on December 30, 2013, 12:03:30 AM
Is there a recall on the in-tank pump, or is it a service bulletin?

Quite a list you have. A couple seem commonplace, like the wonky AC/HVAC and the clicks, which I presume is either a bad CV or wheel bearing.

How many miles on the odo, OP?

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Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: 68_GT on December 30, 2013, 12:07:49 AM
I think it has 18k miles.

Yeah there was a TSB on the fuel pump apparently the seal leaks so they replace it with an updated version.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: 68_GT on December 30, 2013, 03:30:27 PM
Quote from: DJE624 on December 29, 2013, 11:17:31 PM
From what I've heard, it is really bad if they flash your ECU when it's not running stock.

anymore details on this ????


dealership told me this am they found a leak in my transmission and are replacing some seal that  caused ATF to leak all over the bottom of the car. I hadn't noticed it but I think it was a TSB no ???
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: 68_GT on December 30, 2013, 03:52:18 PM
I called the service guy and told him the car had a tuner in it not to flash my ECU. Got a lecture about voiding my warranty etc... man I never heard there could be a problem with them possibly reflashing something while I have the aftermarkert tune installed. He said it could void my warranty but sine I had no engine lights on or codes it shouldn't be a prolem this time anyway. That sucks but uf they can see the history what difference does it make going back to stock anyway ?
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: DJE624 on December 30, 2013, 04:14:28 PM
I'm sorry but I'm not sure of the details.  I've just heard it said many times to always return to stock when bringing vehicle in because they could update your ECU without even telling you.  It supposedly damages the ECU if they try to update it if you are running a tune other than stock.

I don't think it really matters if you tell them it's been tuned.  If you have any problems with drive line they are going to run diagnosis and find out anyway.   
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: 68_GT on December 30, 2013, 04:34:26 PM
that's kinda what I thougt too but I had never heared about flashing at the dealer screwing anythign up becasue it doesn't have the stock tune in it ! I think I'll get that no flash ECU port cover now !
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: DJE624 on December 30, 2013, 04:44:42 PM
Sorry to put a scare into you.  Maybe I'm paranoid.  I just like to play it safe.  When I go in to my fairly new dealer Friday for my wheels, I'm gonna have a nice heart to heart with my guy.  It's a small country branch of a larger Ford Dealer.  That's what I like about it.  This poor guy has to deal with a lot of elderly people so he's pretty cool with me. 
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: dmharvey79 on December 30, 2013, 04:46:39 PM
I started smelling gas, mostly when the tank is full, AFTER they swapped the fuel pump seal. I had a hell of a laundry list of repairs when I took mine in too (clicking at wheels, rear camera messing up, remote start not working, fuel pump seal recall) but the dealership corrected most of them. Remote start stopped working again, just get a 'clunk' sound from the car when I try to use it.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: 68_GT on December 30, 2013, 04:54:55 PM
clunk sound ?

did they diagnose the clicking sounds ?
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: BiGMaC on December 30, 2013, 06:01:04 PM
Quote from: 68_GT on December 30, 2013, 04:34:26 PM
that's kinda what I thougt too but I had never heared about flashing at the dealer screwing anythign up becasue it doesn't have the stock tune in it ! I think I'll get that no flash ECU port cover now !

I wish it said "No Flash until YOU speak to the owner"
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: 65460 on December 30, 2013, 06:34:29 PM
Quote from: BiGMaC on December 30, 2013, 06:01:04 PM
Quote from: 68_GT on December 30, 2013, 04:34:26 PM
that's kinda what I thougt too but I had never heared about flashing at the dealer screwing anythign up becasue it doesn't have the stock tune in it ! I think I'll get that no flash ECU port cover now !

I wish it said "No Flash until YOU speak to the owner"

They do have a OBDII port cover that says "Consult Owner, Do Not Flash" Its red. I just bought one . $11.00 free shipping
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: dmharvey79 on December 30, 2013, 07:59:15 PM
Quote from: 68_GT on December 30, 2013, 04:54:55 PM
clunk sound ?

did they diagnose the clicking sounds ?

Two dealerships tossed darts at the problem and the third one cleaned up their mess. The tie rod ends, steering rack, and wheel hubs were replaced, plus they installed Teflon washers on the front shafts. The dealership that installed the rack just bolted it up and called it good, which caused other problems. I believe the clicking sound was the wheel hubs but the first two dealerships were so screwed up I'm not really sure.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: dmharvey79 on December 30, 2013, 08:01:49 PM
Quote from: dmharvey79 on December 30, 2013, 07:59:15 PM
Quote from: 68_GT on December 30, 2013, 04:54:55 PM
clunk sound ?

did they diagnose the clicking sounds ?

Two dealerships tossed darts at the problem and the third one cleaned up their mess. The tie rod ends, steering rack, and wheel hubs were replaced, plus they installed Teflon washers on the front shafts. The dealership that installed the rack just bolted it up and called it good, which caused other problems. I believe the clicking sound was the wheel hubs but the first two dealerships were so screwed up I'm not really sure.

I was 'less than impressed' with Ford's customer service when this problem popped up (dealership to corporate) and even though I love the car I don't know if I'll ever buy a new Ford again.

Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: IHeartGroceries on December 30, 2013, 08:22:33 PM
Are these things (particularly for the clicking issues) getting repaired with revised parts/components, or just the same stuff that is flawed and will fail again at some point?

I plan to keep this car for a while, and really don't have tons of time between my other projects to constantly make repairs. That is, once the warranty is expired, of course.

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Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: dmharvey79 on December 30, 2013, 08:39:17 PM
As far as I know they just replaced the parts and hoped they'd get lucky. No redesigned parts as far as I know so I guess time will tell.

I had no problem with the car having an issue, stuff happens, but I walked away with the feeling Ford was more concerned with covering their six than acknowledging the problem and making it right...totally different than an experience I had with Toyota when my wife's Corolla (about 1/3 the price of my SHO) had a defective ECU a while back. They fixed her car on the first attempt, with zero hassle, and her car has been great for the last 200k miles.

I'm going to keep my SHO for a while (unless it has issues in the future) but I'll probably go back to one of the European automakers for my next purchase...BMW 5-series, Audi S4, something along those lines.





Quote from: IHeartGroceries on December 30, 2013, 08:22:33 PM
Are these things (particularly for the clicking issues) getting repaired with revised parts/components, or just the same stuff that is flawed and will fail again at some point?

I plan to keep this car for a while, and really don't have tons of time between my other projects to constantly make repairs. That is, once the warranty is expired, of course.

Sent from my SM-N900V using Tapatalk


Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: JMR76 on December 30, 2013, 08:47:06 PM
I had clicking sounds twice. 

First time it was the inner axle washers.  It would click moving forward or backwards. There was a TSB and that fixed it.  7k miles.

Second time was turn the wheel back and forth.  They replaced the wheel bearing and that fixed it.  13k miles.

I was lucky my dealer correctly diagnosed each problem within an hour while I waited. 
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: JMR76 on December 30, 2013, 08:49:57 PM
Forgot to mention.  All the good work they do, they sure are not in a hurry to do my fuel pump seal recall.  I've been on the list since Aug and they told me as long as I don't smell fuel, they'll do it around March??  Hope I don't blow up.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: IHeartGroceries on December 30, 2013, 09:17:55 PM
If it isn't an actual recall, that really doesn't surprise me. I've have had zero luck in the past having repairs made for TSBs, without the symptoms present.

Good luck with the other repairs. Hopefully it is just some teething issues to get out of the way.

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Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: 68_GT on December 30, 2013, 11:05:24 PM
for what ever reason I guess some will have problems and some wont with the exact same parts on I guess. If you're concerned about it tell them you smell gas inside and outside the car mainly by the rear passenger door. Mine was really strong and it still took them awhile to get the fuel pump in to fix it. They recommended I not drive the car, but I did. I didn't feel like walking 50 miles to and 50 miles from work. Seemed unlikely that the slight smell of gas would cause the car to burn down.

thanks for the info on the clicking noise I'll discuss that with my dealer. Glad it's a TSB so they don't try to blame my tune. Hopefully they dont blame my tune on the transmission seal either. Anyone know about that issue ? I didn't complain about that they found that issue / leak. The guy I talked to said I should be ok with the tune since there was no MIL or check engine light on. Their transmission guy has a SHO so hopefully he takes care of me.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: BiGMaC on December 31, 2013, 09:38:15 AM
Quote from: JMR76 on December 30, 2013, 08:49:57 PM
Forgot to mention.  All the good work they do, they sure are not in a hurry to do my fuel pump seal recall.  I've been on the list since Aug and they told me as long as I don't smell fuel, they'll do it around March??  Hope I don't blow up.

Here's a link to the NHTSA on the fuel leak recall...dated Dec 22, 2013... The federal government has a campaign on this fuel issue... worth a look, may be able to hustle them up a bit with the info.... I wouldn't wait around.  A car fire is a bad thing!
http://www-odi.nhtsa.dot.gov/cars/problems/recalls/results.cfm?SearchType=QuickSearch&rcl_ID=13V227000&summary=true (http://www-odi.nhtsa.dot.gov/cars/problems/recalls/results.cfm?SearchType=QuickSearch&rcl_ID=13V227000&summary=true)
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: IHeartGroceries on January 01, 2014, 10:22:54 PM
^So the NHTSA website indicates it is actually a recall, with Ford proactivly contacting owners and such. Am I reading that correctly?

If that is the case, I'd consider any delay unacceptable, personally. Need to find out if the recall has been performed on my CPO SHO.

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Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: 68_GT on January 02, 2014, 08:49:01 PM
shoud get my SHO back tomorrow.

I was told they replaced the outter sections of my front CV shafts with an updated version to fix the clicking I heard. I'll confirm and get more info once I actually go up there to pick it up. I was told there was a TSB on that clicking noise and that was the fix.

also had a seal replaced in the transmission that was supposedly a TSB also. I never noticed a leak but they said it was running onto the trans housing.

SYNC updated and fuel pump replaced.

Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: BiGMaC on January 02, 2014, 08:52:32 PM
YAY!!! :dude:
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: DJE624 on January 02, 2014, 09:28:06 PM
Excellent!  Sounds like they may have it!
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: SHOdded on January 03, 2014, 12:25:41 AM
The house is rocking now!
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: IHeartGroceries on January 04, 2014, 11:31:09 PM
Dang. Quite a work order. Glad all of that junk was squared away though.

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Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: ShoBoat on April 03, 2014, 12:54:22 AM
Just out of curiosity was this the sound you guys had?

They applied the washer tsb and replaced my hubs, the washer tsb did nothing. When they replaced the hubs one side was ok for a while. The other was quieter. Now it's back louder than ever.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: SHOdded on April 03, 2014, 07:02:33 AM
Did they put in the washers with the new hubs?  May need to inspect the axles closely for damage as well.  Does anybody know if the washers are perfectly flat or if they have to be applied in a particular orientation?

Also the hub nuts may be incorrectly torqued.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: ShoBoat on April 03, 2014, 09:22:53 AM
No idea on the washers. I checked and the hubs are torqued correctly.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: ShoBoat on April 03, 2014, 06:24:48 PM
I did manage to find a replacement heavy duty hub by Timken. But at $275 each they are steep. I'm going to give Ford one more chance to correct this issue before I go this route.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: SHOdded on April 03, 2014, 07:29:01 PM
Definitely press Ford to fix it.  Diy could get expensive, and you have paid for the warranty!
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: ShoBoat on April 04, 2014, 09:22:38 AM
I am, however this is being going on for a year, it's been to the dealer countless times and different dealers at that.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: ZSHO on April 04, 2014, 10:42:25 AM
I have the same issue as you,2013 sho ruby red purchased back in aug with 2 mi in it,in oct noticed the tick sound from front end when moving steering wheel,service manager took a spin and said we are aware of the problem,especially the police package and don't have a solution right know,we will keep you updated,its april know no response yet,the noise is about the same as when it started.ill wait until weather gets better.its upsetting tht they haven't addressed this issue yet.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: ShoBoat on April 04, 2014, 11:54:49 AM
This is crazy that it's taking this long to correct a simple bearing issue, when they did the new hubs back in May of last year it was better for a bit. I also noticed that the front end was smother especially at higher speeds. This would indicate that they are wearing, or tolerances are not acceptable. The SHO with PP and the police package have the same hubs (HUB200 Motocraft part number). It's not surprising that there are 2 companies now offering aftermarket hubs for a part that is only been out just over a year. Considering the hubs should last at least 100K miles.   

Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: SHOdded on April 04, 2014, 04:04:32 PM
R.ID.I.C.U.L.O.U.S.  Need to get a Ford Engineer involved with your situation, shoboat.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: 68_GT on April 04, 2014, 10:41:07 PM
 I had a clicking sound when backing up my inclined driveway. One trip to the dealer and they fixed it. Their transmission guy had a SHO so he did mine right by replacing the axel shaft ends or something like that but it fixed it. I think it was an updated version. Let me know if you want more info I can get more specifics from the dealer.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: ShoBoat on April 04, 2014, 10:45:17 PM
Quote from: 68_GT on April 04, 2014, 10:41:07 PM
I had a clicking sound when backing up my inclined driveway. One trip to the dealer and they fixed it. Their transmission guy had a SHO so he did mine right by replacing the axel shaft ends or something like that but it fixed it. I think it was an updated version. Let me know if you want more info I can get more specifics from the dealer.
Hey 68_GT, ya thanks for the offer. Yes please send over the info!, did it sound like the vid I posted above?
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: 68_GT on April 04, 2014, 10:46:10 PM
Quote from: ShoBoat on April 03, 2014, 12:54:22 AM
Just out of curiosity was this the sound you guys had?

http://m.youtube.com/watch?v=nmxC5wUOOxA (http://m.youtube.com/watch?v=nmxC5wUOOxA)

They applied the washer tsb and replaced my hubs, the washer tsb did nothing. When they replaced the hubs one side was ok for a while. The other was quieter. Now it's back louder than ever.

My clicking was similar but I didn't hear it turning the wheels only when backing up. The first dealer trip fixed it about 10k miles ago no problems. Gullo ford in Conroe TX.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: nitrous_mike on April 04, 2014, 11:00:36 PM
I hear a clicking in my 12 as well when I back up with a load against the car, I just figured it was maybe the diff locking in but since I had a mystery oil spot on my wheel on the last trip back up here from TN , as well as it seams like there is no floor heat, and the pealing tail lights so I guess I will get it to a dealer to see what they say. I'm trying to remember if I have heard the same clicking when I try to push the car through the brakes too... maybe I will see if it does it tomorrow.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: ShoBoat on April 04, 2014, 11:35:15 PM
Just a note, you really can't hear the sound with the windows up. From the inside if the car. I only started to notice it when I had my windows down.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: 68_GT on April 05, 2014, 10:07:24 AM
my clicking was plenty audible windows up or down.

Mine was TSB (13-5-14)
22231 CV Joints
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: ShoBoat on April 05, 2014, 02:09:48 PM
My dealer is putting in a call to Ford, after hearing about our discussion here he thinks it's BS also. I'll let you know if anything comes of it.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: Torsen on October 13, 2014, 12:39:11 AM
This is the clicking I have.

https://www.youtube.com/watch?v=BnbCig-wR1Q (https://www.youtube.com/watch?v=BnbCig-wR1Q)
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: Torsen on October 25, 2014, 05:30:19 PM
I installed the thrust washer, Ford part BB5Z-7G273-B, on my right side and the clicking is gone.

In order to disconnect the strut from the knuckle without removing the knuckle, I took a second floor jack and a 4x4 piece of wood cut about 20" long, and jacked up under the spring perch on the strut to compress the spring and shorten the strut. The job took about 20 minutes using air tools.

The part was $2.60 at my local Ford dealer parts department, which is open on Saturdays.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: SHOdded on October 25, 2014, 10:43:06 PM
Good tip on DIY.  May the fix stay fixed :)
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: painterpatt on November 06, 2014, 07:17:03 PM
I thought the dealership cant tell it was tuned if you put it back to stock and drove it for a while?
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: SHOdded on November 06, 2014, 07:45:26 PM
They can tell if the pcm was flashed if they dig deep enough.  Don't know about the "being tuned" part.
Title: Re: dropped my 2013 SHO off at the dealer for repairs....
Post by: ZSHO on November 06, 2014, 09:56:08 PM
The best way to elaborate it is just like your computer,laptop they can check internally from your hardrive,the same goes for your vehicle,everything is stored in the ECM,then it makes a record when it was re-flashed,when they pull the info they will be able to tell if you re-flashed it back to the stock tune,there could be a debate if your the original owner or not?????????????????????
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