guys with snow performance stage 3

[scoles92]

where you located Scoles?

Buffalo, MN

[AJP turbo]

Why did you open the unit?..i thought u were supposed to snip everything?....you just need a union for the vac line....opening up an electronic unit is a bad idea

[scoles92]

i realize that now haha. i didn't know there was something to "splice" vac lines at the time. it took all of about 2 minutes pulled the screws popped the vac line off the nipple and put the screws back in.

[scoles92]

Update:

Snow has stopped answering my emails. Unleashed hasn't heard anything back either.

They still have the controller I sent them and I'm guessing they would like me to pay to ship it back. I'm guessing they just try to ignore their problems and hope they will go away...?

Don't have enough money in the budget to buy a new controller right now so I guess I'll just keep waiting for something to give. I pointed out that I had documented problems with the controller long before I "TAMPERED" with it. But like I said they don't answer emails anymore...

[AnotherGreenFusion]

You made a stupid mistake but at the end of the day it is on you not the vendor. I have done stuff that has cost me $$ like this before most of the time from overthinking things.

You opened the controller casing, you are likely going to have to eat it though you might get someone willing to help.

Good luck!

[scoles92]

Yeah it just sucks because I don't have the extra cash to eat it at the moment. I mean I have probably 15 emails going back and fourth with problems I've had with the unit and they find a technicality that f**ks the warranty over. Id be happier if they ate it haha I mean they did send me a defective product after all..

[bpd1151]

I have had one pump failure on my Alky Controls setup. That was nearly 3yrs into having owned it, & using it rather heavily.

Used it so much that many who know me, often commented on my developing meth addiction. Lol.

From my conversation with Julio over there, he said that there is a "duty cycle" on the pumps, and that typically, the expected lifespan, is between 2-3 years. It was explained that the Methanol somehow degrades the pump's internals over that time span.

Julio actually suggested that I purchase one (additional) pump that's brand new, then ship him back my old one to have rebuilt.

The rebuilt price I paid was under $100 at the time. I can't imagine it's gone up a whole lot since then.

So to date, I am on my 2nd pump. I have my original now, which was rebuilt, and has been sitting on my shelf collecting dust.

So not bad given I've been on the meth train now for approximately four years.

Maybe try giving Alky Controls a call.

Certainly can't hurt..... (813) 265-1400

Sent from my SM-N920V using Tapatalk

[SHOdded]

Let your opinions speak with your $$$ ... may have been a "mistake" on your part, scoles, but there is NO question, the vendor should have been far more helpful, maybe even meet you halfway.  Not like you did it intentionally.

[scoles92]

I have considered trying to offer to pay for half but I can't even get in touch with them at this point. Every time I call their magically on lunch and the secretary takes my number and I never get a call back.

At this point there's no way I'll ever work with these clowns again..

[Scott4957]

Yeah I don't know what is going on down there. I called in about a defective pump, she told me to email it in. That was Thursday morning last week and I have not heard anything from them. I've already fixed the damn pump myself. The only reason I didn't email them back is because I wanted to know how long it would take for them to get back with me. 3 business days later and nothing, anyone want to start a pool on how long it will take?

Sure, you shouldn't have opened it, but with the documented issues and your explanation of what happened they should be helping you. They can tell whats wrong with that controller and if its something that is clearly unrelated to you opening it then they need to make it right.

[scoles92]

Agreed

[scoles92]

Finally got a hold of someone claiming to be a manager. Same bs. After being on hold for 20 minutses he did decide to drop it down to $200 that I owe him... To replace the defective s*** he sent me....

Anyhow if you can avoid it. I would recommend never working with this company. Like ever..

[Sabtaj1]

I feel your pain.  I had called about my pump and they said if I bought it for anything less than retail that all they could do was give me a little off a new one. Didn't even have it for 6-7mos.  They can suck it. 

[scoles92]

Man we need to make a thread just dedicated to reasons to avoid snow performance. That's pretty screwed up. Oh you got a good deal on your kit so we won't stand by our product? Makes sense....

Great customer service..

[Scott4957]

I feel your pain.  I had called about my pump and they said if I bought it for anything less than retail that all they could do was give me a little off a new one. Didn't even have it for 6-7mos.  They can suck it.

Its been a week since I emailed about mine, I sent in my purchase order with my email. I have yet to hear anything and when they see i only paid 390 for the stage 2 kit they will likely give me the same line of s***. I of course already fixed mine on my own so I could care less. They are a joke. Time to take to FB, Google, BBB etc and write your reviews. The only reason I have not yet is because I am still waiting for a reply.