Ok so a little info so you can all know where I'm coming from. I was in the ford explorer forums ( mostly lurking since last year)and saw about 29 pages of disgruntled customers with the tunes that we're not LMS. I didn't find one negative comment on the LMS stuff. Then LMS displayed the fastest Explorer Sport, so I bought all of their equipment, from the tuner to the exhaust in April of this year (see my signature). My only gripe so far has been this; I spent $5k on all of their exclusive parts, after I got it all installed I just didn't feel like my tune was running like their claims. That and my CEL was on which I specifically asked them over the phone about before making my purchase and they informed me that would not be an issue. After a few emails I realized I was getting nowhere. I finally called theme out in the explorer forums and I finally got a response addressing my issues. Turns out they had not even given me the proper tune to account for the down pipes they had sold me, that seemed like a pretty big and obvious oversight on their part, as so far from what I've even seen, (being publicly discussed anyway) is I'm the only customer who had/has purchased their entire package from the tune, to the exhaust for the explorer sport. I've seen plenty of customers with one or the other, but not everything. Point being that's a lot of money that I just spent and it seemed like immediately after the purchase they didn't give two craps about whether or not I was even up and running. No follow up email or phone call to even make sure my stuff arrived in order. Then the wrong tune and no solution until making it public on the forums. Even now I'm saying help me achieve more power, give me ideas to get the most out of my vehicle, I'm freaking throwing money at them and they won't take it or help me. So now here I am trying to do it as much as I can on my own, with no intentions of investing that kind of money again with fear of no support afterwards. That and of course I just don't have that kind of money any longer, plus I live in the mountain west so my time to drive my truck however I want is limited to months in a year. I'm in no way knocking LMS's product, as it has certainly made my truck faster and it now sounds how I like it, it's just their support is dismal. It seems like because I'm not mechanically inclined and can't argue exact science with them, instead of them being honest and helping educate me and informing me they just dismiss me.
All this being said I really appreciate your guys time and effort to come in here and help educate and inform me. Seems like now I will try and convince my wife to buy me the unleashed tune as from everywhere I see the customers praise Tories customer service and willingness to help each person achieve what they desire out of their vehicle. This is going to be a long journey for me, but I eventually want to have the fastest 1/4 Explorer Sport in the NW or at least be on the list. I already have the local car scene talking about "that explorer" and it brings a smile to my face, I just want more. Right now I just want to run a 93tune which will have to be accomplished by mixing fuels since my state has zero 93 octane. From what I've read the guys with the e85 mixing are having incredible results. There is only one place to buy race gas near me and that's two cities over and it's more expensive than my wife will let me justify where as I can buy e85 right down the road and 91non ethanol gas a few miles further down the same road. I do also realize it would be even more expensive to replace my vehicle so I'm playing it safe and asking questions before jumping the gun. This is why I'm in here, trying to pick people's brains who have been doing this and have on hands experience with mixing e85. I plan on finally tracking my X in October and I want to impress.
