Quote from: FoMoCoSHO on March 13, 2015, 01:38:17 PM
But how would they account for any parts involved?

If the parts aren't much, I'd just pay for it since it sounds like most of the labor is overlapping with the tranny flush anyway.

If this is the valve body TSB where they remove a checkable valve and new updated valve cover plate, the total parts were just under $20. What you're paying for is the cost of labor really which is 3 hours.

PART NAME/NUMBER

Valve Body Separator Plate Gasket
BT4Z-7Z490-B
Valve Body Separator Plate
7T4Z-7Z490-D

that is exactly the tsb I'm talking about... any dealer who isn't willing to accommodate a customer (a customer willing to meet them way more than half way by opting in for a tranny flush) to get a KNOWN PROBLEM fixed, will not see my business at any point in the future. It just seems way more difficult than it should be to find a service department that is in this game for more than just fixing cars, customer satisfaction and the idea of a repeat customer seems to be lost, at least with the service managers I have had to deal with just in the last year.

FoMoCoSHO, thank you for checking in on this for me, I would gladly make the trek to a dealer who actually cares about the customer and not just volume of cars moved.

Well, its easy to blame the dealers but please keep in mind dealers have policies they have to adhere to that are contractual with Ford.

Ford's policy is the tech has to verify the claim. You are asking the tech and the dealership to lie to Ford.

And what happens if a tech applies a TSB that wasn't verified, doesn't fix the problem, or the problem get worse, or new part wasn't the issue and causes a failure of a worn previously unidentified part?

Ford and or ESP will not pay the secondary claim and the dealer gets stuck.

There is far more behind the scenes going on and High Command has actually spent time dealing with all these things behind the scenes in the d-ship warranty dept.

There's a lot of things dealers would love to do for their guests but cannot or risk an audit, losing blue oval certification (which is a ton of money), etc.

For these reasons I see it the opposite, I wouldn't want to go to a dealership that blows off their commitments and responsibilities to Ford. What makes you think they are going to hold up their end of the bargain with you?

We all have jobs with responsibilities and policies we must adhere to. There are plenty of policies I disagree with at my job but I get paid to enforce policy, not make it. Car dealerships aren't any different. As frustrating as this is for you the dealership is behaving correctly. I can also tell you if this were me, I wouldn't get any special treatment either.

Well, how about if the dealership has to change out the water pump under warranty, but won't change the timing belt/tensioner (at customer expense for parts/additional labor required, of course) while in there?  Must be some happy medium.

Quote from: SHOdded on March 13, 2015, 07:57:00 PM
Well, how about if the dealership has to change out the water pump under warranty, but won't change the timing belt/tensioner (at customer expense for parts/additional labor required, of course) while in there?  Must be some happy medium.

Non issue and I have no idea why any dealership wouldn't do that. Warranty pay isn't great and that would actually help make the job worthwhile.

http://www.bgfindashop.com/locator/index.php

A cost effective way to tackle this would be to find a dealer that offers BG cleaning services above and then mentioning the TSB to the dealer. I would bring up the fact that since it is a known issue and they're going to be in there for the BG cleaning service they should install the parts for you for free (technically not free since that $100 diagnostic fee would go towards a repair anyway). Buy the parts online for yourself for under $30 and arrive to the dealer with them or order the parts through them.

One thing I want to mention, I too have been having this occasional issue and know the TSB hasn't been done on my vehicle yet. Today I decided to blend e85 so I did 1 gallon e85 and 6 gallons 93, ended up with around e20 and to be honest the transmission feels smooth as butter. I can confirm this further through use of the paddle shifters as the issue was more prominent while using them, it is as well shifting smooth.

Quote from: FoMoCoSHO on March 13, 2015, 08:01:40 PM
Non issue and I have no idea why any dealership wouldn't do that. Warranty pay isn't great and that would actually help make the job worthwhile.

That's what I thought too.  But I ran into an immovable wall with this, could've just been the SA or could be the dealership, don't know.

Quote from: MDesign on March 13, 2015, 10:57:51 PM
Today I decided to blend e85 so I did 1 gallon e85 and 6 gallons 93, ended up with around e20 and to be honest the transmission feels smooth as butter.

Intend to do some longterm testing?  More and more people are finding a bit of e85 in the mix helps "transmission" or "knock" issues.  Though FoMoCoSHO has dialed back to E15 for his daily

Quote from: SHOdded on March 13, 2015, 11:25:28 PM

Quote from: FoMoCoSHO on March 13, 2015, 08:01:40 PM
Non issue and I have no idea why any dealership wouldn't do that. Warranty pay isn't great and that would actually help make the job worthwhile.

That's what I thought too.  But I ran into an immovable wall with this, could've just been the SA or could be the dealership, don't know.

Quote from: MDesign on March 13, 2015, 10:57:51 PM
Today I decided to blend e85 so I did 1 gallon e85 and 6 gallons 93, ended up with around e20 and to be honest the transmission feels smooth as butter.

Intend to do some longterm testing?  More and more people are finding a bit of e85 in the mix helps "transmission" or "knock" issues.  Though FoMoCoSHO has dialed back to E15 for his daily

Yup

http://www.psfc.mit.edu/library1/catalog/reports/2000/08ja/08ja002/08ja002_full.pdf

I've had all the TSB's done for 4 yrs now. This clunking on downshift happens when I'm running stock, especially worse after a ECU reset ( battery unhook). Once driven for a month or so, it lessens.

Quote from: SHOdded on March 13, 2015, 11:25:28 PM

Quote from: FoMoCoSHO on March 13, 2015, 08:01:40 PM
Non issue and I have no idea why any dealership wouldn't do that. Warranty pay isn't great and that would actually help make the job worthwhile.

That's what I thought too.  But I ran into an immovable wall with this, could've just been the SA or could be the dealership, don't know.

Quote from: MDesign on March 13, 2015, 10:57:51 PM
Today I decided to blend e85 so I did 1 gallon e85 and 6 gallons 93, ended up with around e20 and to be honest the transmission feels smooth as butter.

Intend to do some longterm testing?  More and more people are finding a bit of e85 in the mix helps "transmission" or "knock" issues.  Though FoMoCoSHO has dialed back to E15 for his daily

SHOdded, I asked High Command about your specific circumstance and she indicated there would be no policy keeping them from doing this, and in situations like yours they suggest things like you wanted to their guests. She said the only way it would cause any issue is if they were scheduled tight and you suggested the extra work upon arrival. Of course at her d-ship they would figure out how to accommodate your request but it seems like there are many that are too lazy to give a crap.

I'll try a different service advisor next time, maybe I'll get lucky   Or else a different dealership altogether.  The number of times they had the top and sides off the engine, they could easily have done belts, chains, tensioner, spark plugs etc. all for the cost of what they normally charge for a spark plug job!

I'm sorry for the ignorance but what exactly is TSB lol? Just bought my SHO 3 days ago and I'm lurking around trying to learn as much as possible.

Thanks!


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Technical Service Bulletin.  Fixes for problems Ford has determined might exist in certain vehicles.  Warranty coverage as specified in the document itself.