Front end clicking sound of death

anthonylee337 · February 12, 2015, 07:19:01 PM

Well I sent a video to my dealer and also sent a picture of a work order that ZSHO had performed on his car so I'm hoping this helps speed up the process. I understand they have to diagnose the issue themselves but I wanted my dealer to know about it first. I sold the shop manager and store owner campers so I hope that gives me a edge! lol

ZSHO · February 12, 2015, 07:24:37 PM

Anthony i dont think you should have any issues getting the proper diagnosis because as you already know there ia a TSB on the issue,so they are well aware of the problem,whem mine was performed last summer,relatively the problem was new so they werent aware of the exact protcol,procedure on an exact fix for the issue,also when you get the car back your going to feel that the steering wheel is tighter,stiffer because of the new parts,best of luck and keep us updated.

viSHOusTX · February 12, 2015, 10:43:32 PM

I have an issue when I turn my car on it makes a clunking noise somewhere in the front it only does it some times not all the time. Anyone else have the same issue?

Sent from my iPhone using Tapatalk

SHOdded · February 13, 2015, 03:42:54 AM

Is it when you are cranking the engine? That points to a starter, most likely.

SHOnUup · February 13, 2015, 03:48:50 AM

Quote from: SHOdded on February 13, 2015, 03:42:54 AM
Is it when you are cranking the engine? That points to a starter, most likely.

Reminds me of my old 89 Grand Am, started that thing with a hammer for a year....well tapped the starter, then turn key. Lol

Rich

anthonylee337 · February 19, 2015, 07:07:37 PM

Well took her in to get the front end noise check out and my dealer will only perform the TSB and not change the hubs! I just got off the phone with the service manager and he assures me he will do whatever it takes till the problem is resolved. A thirty year technician is the one who diagnosed the issue. I told him I will not take it till it passes my test drive! I am taking the SHO in Monday and will keep ya'll posted. Wish me luck!

ZSHO · February 19, 2015, 07:15:12 PM

Is this the same ford dealer you purchased your vehicle initially?

anthonylee337 · February 19, 2015, 07:25:45 PM

I purchased two vehicles from this dealership but not my SHO. Been doing business with their service dept for 14 years and I sold the owner a camper at cost! I also send my RV customers over there to buy trucks to pull campers.

ZSHO · February 19, 2015, 07:35:45 PM

I think they will do the right thing for you,they probably want to make certain and get updates from other dealers that they are affiliated with,and also need authorization for warranty work in order to be performed,did you give my dealers phone number if it helps any!!

anthonylee337 · February 19, 2015, 07:42:58 PM

I used a pic of your work order and I really appreciate it! I'm sure it will help if the TSB don't fix the issue.

ZSHO · February 20, 2015, 07:30:27 AM

I apologize for the late reply this flu is beating me up,man with all the buisiness you are giving them on your end and selling the camper at cost,they should not only do the right thing for you,but even give you a new 15 SHO for all the clients you recommended to them,good luck and keep us updated.

PokerMunkee · February 20, 2015, 12:02:57 PM

Don't worry, they will fix it. They are milking the system, more hours = more money. I'm sure they know the hubs are the end fix.

anthonylee337 · February 23, 2015, 07:38:38 PM

Got my car back today and the front end noise is gone. I guess that 30 year tech knew what he was doing! I'm thinking that Ford dealerships know how to correct the problem now without changing the hubs-they told me they had to add some parts that only comes on the new cars that my SHO never had. Anyway for now the nightmare seems to be over. Thanks for all the advice fellas!

ZSHO · February 23, 2015, 08:14:47 PM

That is awesome news Anthony,and hopefully those new updated parts the senior tech installed is a permanent fix and stays that way,does the steering feel tighter?best of luck and any questions you may have please feel free to ask.Z

SHOdded · February 23, 2015, 09:22:18 PM

Very cool! Do you see these new parts listed on your invoice? And good luck with the fix, Anthony!