Sorry for the delay on the updates. I have a bit more ridiculousness to talk about as an update.... I finally ended up losing my cool last Friday as it pertains to my car. The dealership never called me back as I had asked. I left an extended message on Friday morning stating "I've been extremely patient and I haven't gotten a call back from you about my car.". About an hour later, I got a call from the service advisor (of course I missed the call), and he asked if one of his technicians could take the car for the weekend to see if the issue happens again. Infuriated, I called back and said "I will not let one of your mechanics joy ride in my car over the weekend, especially since "nothing is wrong".
So I stopped in and spoke with the sales guy -- who I've worked with on 4 vehicles, and he lit a fire underneath everyone about my car. I ended up speaking with the General Manager and Service Manager. We found out something very interesting.... Sync 3 does not have the "vehicle health report" anymore. In fact, they removed the feature. So really, all we could do is scan for DTCs which were blank. So we were brainstorming what would cause the DTCs to clear without any intervention.
With it being seemingly an electrical issue, they thought maybe it was a bad cell in my battery. (as if I activated traction control when I was turning / accelerating, and it dipped the voltage to a level that screwed up my car.) Now AJP -- before you tell me how all levels of bullsh*** this is. I agree. I was giving the dealership an opportunity to fix the vehicle per... the lemon law.
So they kept my vehicle over the weekend to do "battery tests". I got a call Monday where they told me they were "charging my battery over the weekend" and they found a bad cell in the battery. Little did they know, I stopped at the vehicle on Sunday (dealerships are closed on Sundays in Wisconsin) to get my sunglasses. I was able to unlock the car, and I resynced my phone to the car after we did a master reset of the Sync system. (in our efforts to find out that there is no vehicle health report). Yup... charging my battery.
I really don't buy the "bad battery story". They had my car for a total of 10 days to figure out what's wrong with the vehicle. I had to go to a conference in Chicago on Monday so I ended up taking the loaner down here -- putting miles on the loaner instead. In the mean time, they are sending my car to the body shop to do a free "ding" repair on my driver side door from some ass hat that opened their door into my car.
So all in all........ leaves me pretty angry. Is there a complaint line that I can call about this with Lincoln? This IS an issue.