Synch 3 spontaneous reboot

jbrown9999 · January 12, 2017, 07:12:50 PM

So, was driving my car the other morning, and my Synch 3 spontaneously rebooted while I was driving! My car is only a few months old.

Has anyone else seen this happen?

BlueSHO · January 12, 2017, 07:21:29 PM

Nope all good

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Gjkrisa · January 12, 2017, 09:59:41 PM

I've had it happen once after owning for a month but haven't had it happen again

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ZSHO · January 12, 2017, 10:18:18 PM

That's basically just Sync updating itself,similar to (maintenance mode) with the black screen thats lasts for a few min and no need for alarm unless there are DTC set.
There is a TSB,SSM on the APIM interface module protocol. Z

TSB #SSM-45809
NHTSA ID #10078984
Date Announced:
MAY 09 2016
Additional Info:
How to Fix
Summary: SYNC 3 ACCESSORY PROTOCOL INTERFACE MODULE (APIM) DTCS U3000 OR B108E OR U1A00

jbrown9999 · January 13, 2017, 10:51:47 AM

Quote from: ZSHO on January 12, 2017, 10:18:18 PM
That's basically just Sync updating itself,similar to (maintenance mode) with the black screen thats lasts for a few min and no need for alarm unless there are DTC set.
There is a TSB,SSM on the APIM interface module protocol. Z

TSB #SSM-45809
NHTSA ID #10078984
Date Announced:
MAY 09 2016
Additional Info:
How to Fix
Summary: SYNC 3 ACCESSORY PROTOCOL INTERFACE MODULE (APIM) DTCS U3000 OR B108E OR U1A00

So, Z, pretend I'm new, pretend I just got my car on 9/30 and have NO clue what all those acronyms are. In other words, "Huh?" LOL!

ZSHO · January 13, 2017, 11:27:26 AM

Quote from: jbrown9999 on January 13, 2017, 10:51:47 AM
Quote from: ZSHO on January 12, 2017, 10:18:18 PM
That's basically just Sync updating itself,similar to (maintenance mode) with the black screen thats lasts for a few min and no need for alarm unless there are DTC set.
There is a TSB,SSM on the APIM interface module protocol. Z

TSB #SSM-45809
NHTSA ID #10078984
Date Announced:
MAY 09 2016
Additional Info:
How to Fix
Summary: SYNC 3 ACCESSORY PROTOCOL INTERFACE MODULE (APIM) DTCS U3000 OR B108E OR U1A00

So, Z, pretend I'm new, pretend I just got my car on 9/30 and have NO clue what all those acronyms are. In other words, "Huh?" LOL!

I would start off by login/setup your Ford account and check for any such recalls
https://owner.ford.com/tools/account/maintenance/recalls/results.html

If you have an Sct you can check for any DTC'C related to the above mentoned post. Z
The APIM module is located behind the front screen and might just need updating so basically a dealer visit might be necessary to fix any issues you are experiencing if any codes are present otherwise would not worry .Z
I would also return to stock tune.

ZSHO · January 20, 2017, 09:25:02 AM

Here's a PDF to give you an inside perspective on the procedure involved on the warranty extension covering the (APIM)software 12M02 for the 11-14 models,hope it helps any. Z
https://drive.google.com/file/d/0B8JUL90DXgdiMENxX09OczdsdGs/view?usp=sharing

Synch 3 spontaneous reboot

jbrown9999

BlueSHO

Gjkrisa

ZSHO

jbrown9999

ZSHO

ZSHO