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Livernois = EXCELLENT customer service!

Started by Spenser281, September 30, 2016, 03:23:49 PM

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Spenser281

Just wanted to say thank you to Dave and the rest of the team at Livernois Motorsports!  Excellent first time experience.  They will be my first recommendation to anyone looking at performance upgrades for any vehicle!  Thanks again!

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2010 SHO

Work in progress....

AnotherGreenFusion

Seconded, they are in the top 3 with regards to excellent customer service. Great communication!
'15 Fusion SE 2.0 AWD
CP-E Cold Side, Hot Side, αIntake, QKspl DP & RMM | Boomba Can | Cordova TB | Synapse Gen III BOV | Levels FMIC | 160* T-Stat | Steeda STB, Sway | Flatout 5700 | SCT by Unleashed/LMS 93v11

PM me for AMSOil @ Cost

ZSHO

I can tell you that LME has definitely stepped up there game as far as customer service/support goes because received my last tune revision in matter of hrs which was cool.  :smile:...Is Dave Ewing back?  Z


2013 Performance Package SHO| Livernois Custom Methanol Tune|3-Bar Map|Reische-170-Stat|Full Race Tial-10psi BOV in Black|PPE-Gloss Black Hot Pipes|EPP Dual Intake in Gloss Black|PPE Catted DP|Corsa Sport Cat Back Exhaust|H&R Sport-Springs|CFM Performance Billet Valve Cover Breather In Gloss Black|Llumar 20%Ceramic window Tint|MSD Ignition Coils in Black|Extreme Roof Spoiler|Redline Fluids all around|Gearhead Intercooler|First-SHO With Direct Port Alky-VP-M1-100%-Methanol Injection|LMS-Custom-Dyno-Tuned @ 415whp-465wtq| Best Trap Speed of 115.54 mph|

SHOdded

2007 Ford Edge SEL, Powerstop F/R Brake Kit, TXT LED 6000K Lo & Hi Beams, W16W LED Reverse Bulbs, 3BSpec 2.5w Map Lights, 5W Cree rear dome lights, 5W Cree cargo light, DTBL LED Taillights

If tuned:  Take note of the strategy code as you return to stock (including 3 bar MAP to 2 bar MAP) -> take car in & get it serviced -> check strategy code when you get car back -> have tuner update your tune if the strategy code has changed -> reload tune -> ENJOY!

Spenser281

Quote from: SHOdded on September 30, 2016, 04:48:34 PM
What did LME help you with, Spenser?
Since my engine is a ticking time bomb, and at the time Ford had the engines on backorder, I bought a complete engine off of eBay and sent it to Livernois to have them rebuild it.  Unfortunately, the engine had more issues than I was led to believe.  Anyway, for Livernois to do it right, it was going to be pretty expensive.  Not because they are overpriced, simply because the block and heads needed a lot more work than I had anticipated.  They even worked with me on price, it just wasn't going to make sense for me.

They kept me updated, sent me a quote, explained everything to me step by step, and were very understanding when I told them I was simply going to have to pay them what I owe them and purchase a long block from Ford, since they're available now.  I felt awful for doing that to them since they were so awesome to deal with, but it's hard to beat a 3yr/unlimited mileage warranty for basically the same price.

Like I said, awesome experience with them.  They will come highly recommended by me.

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2010 SHO

Work in progress....

AJP turbo

So they did work, and you paid them what you owed?...Now that's service!....Sorry can't help it
SCT Dealer/Custom Calibrator                        
Specializing in 3.5 Ecoboost   
Remote/email custom tuning including E85 blends 
Authorized retailer for all SCT devices. 
 
Former:2014 PP SHO
3 bar 93 tune, Airaid, Stainless Works non catted DP's  
405whp/520tq
Dyno
     
Current:2016 F150 2.7 Ecoboost
Tuning in progress

Spenser281

Quote from: AJP turbo on September 30, 2016, 09:28:34 PM
So they did work, and you paid them what you owed?...Now that's service!....Sorry can't help it
...........ugh.....why AJ....WHY must your sarcasm be so accurate?!  Lol.  It wasn't just that.  Very nice people to deal with.  I should've explained a little better maybe?  They charge $480 for the teardown and inspection of this engine.  I paid them a $400 deposit before anything was ever started.  Even after them putting a quote together, me telling them it was way out of budget, them making some adjustments, me telling them I still didn't want to pay that much, them going at a completely different approach and working to find some factory parts, and then me having to cancel on them, they didn't even charge me the extra $80.  I felt like they really wanted my business and proved it.  Does the make more sense?

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2010 SHO

Work in progress....

ZSHO

#7
Quote from: Spenser281 on September 30, 2016, 09:39:01 PM
Quote from: AJP turbo on September 30, 2016, 09:28:34 PM
So they did work, and you paid them what you owed?...Now that's service!....Sorry can't help it
...........ugh.....why AJ....WHY must your sarcasm be so accurate?!  Lol.  It wasn't just that.  Very nice people to deal with.  I should've explained a little better maybe?  They charge $480 for the teardown and inspection of this engine.  I paid them a $400 deposit before anything was ever started.  Even after them putting a quote together, me telling them it was way out of budget, them making some adjustments, me telling them I still didn't want to pay that much, them going at a completely different approach and working to find some factory parts, and then me having to cancel on them, they didn't even charge me the extra $80.  I felt like they really wanted my business and proved it.  Does the make more sense?

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That's more than fair IMO and now you can finally get that long awaited new long block.  Z  8)


2013 Performance Package SHO| Livernois Custom Methanol Tune|3-Bar Map|Reische-170-Stat|Full Race Tial-10psi BOV in Black|PPE-Gloss Black Hot Pipes|EPP Dual Intake in Gloss Black|PPE Catted DP|Corsa Sport Cat Back Exhaust|H&R Sport-Springs|CFM Performance Billet Valve Cover Breather In Gloss Black|Llumar 20%Ceramic window Tint|MSD Ignition Coils in Black|Extreme Roof Spoiler|Redline Fluids all around|Gearhead Intercooler|First-SHO With Direct Port Alky-VP-M1-100%-Methanol Injection|LMS-Custom-Dyno-Tuned @ 415whp-465wtq| Best Trap Speed of 115.54 mph|