The title says it guys. I was driving today, parked the car, came back and the car took 5-7 seconds before it turned over and there was the CEL. I test the battery, alternator, and starter all are fine. The code is the only thing. Anyone else have this problem and what parts had to be replaced to fix it?
2013 SHO
I think BiGMaC had to have the LPFP (intank) module (P/N AA8Z-9D307-B ?)replaced to take care of this issue. Hope he chimes in!
I just had the in tank fuel pump replaced on my 2013. I am pretty sure the CEL didn't come on. The engine started and idled fine and pulled away but when you ask for more power, the engine cut out and then kicked back in. The dealer I stopped at pulled the codes and knew what it was right away.
When I had my LPFP replaced the dealer test drive resulted in the motor dying and failed restart.... Which was the original problem I had. I also had a communication code when I looked with my tuner before that dealer trip. Anyway, they replaced the fuel control module next... (sorry, don't have the part number handy)... And that resolved the problem for me. Apparently it was the major problem due to sending bad information to the ECU. After that she's been flawless, if not better than new. I believe the units begin to partially fail for some time before enough happens to set a DTC. My service advisor looked it up and said that HPFP failure is pretty uncommon... So the FRP drops because the HPFP can't get the fuel to pump. Hope this helps.
As of this evening the stealership said it needed to have the TSB done that included a reflash and there was some hose(unrelated I think) that had to be done and then I am good to go on everything or so they say. I will update tomorrow when I get the final report and post it up. I hope I do not need the pump or fuel control module replaced. That sounds expensive.
I saw you mention stealership quite a few times,what is up with the state of Florida and Ford dealers anyway,its always negative feedback from members having bad experiences,probably the most from any state. Z
Okay, Just got off the phone with the ford dealership and the HPFP is bad apparently. They did the TSB for the reprogram needed for the car and they still had low fuel pressure. It's the HPFP and I'm not in a position to say "No" obviously. Hopefully its not the Fuel Delivery Module.
I just don't trust dealerships anymore because they don't do quality work anymore. Its not to say that there are not good people that work out there because I do know a few. I just hate the run around they give and the well we are not sure about this. I went into the dealership telling them what was wrong and what I needed and all they did was not listen and try to up sell me on BS I don't need.
Was the HPFP making any noise? I too hope they found the correct culprit, otherwise they'd get an earful and be giving free service while they get it right!
Quote from: SHOdded on July 09, 2015, 03:33:21 PM
Was the HPFP making any noise? I too hope they found the correct culprit, otherwise they'd get an earful and be giving free service while they get it right!
Yeah no noise that I could hear. I'm pissed because I literally told them the exact codes show, the number of the TSB, the possible recall on the fuel delivery module as well, and where to start looking. All I got back was some hose needed to be replaced because it was worn out (unrelated) and the TSB refresh did not solve the problem. I'm pissed they did not do anything important and now they have had the car going on 2 full days and I don't think they really know whats going on or not. Oh and not to mention they are trying to upsell me on services I don't need. Like really guys!
The service manager is going to get an ear full. For starters I am not going to pay the 70$ diagnostic fee since they clearly did not do it.
Are you paying for the repairs out of pocket? Or are they covered under a warranty?
Its coming out of pocket
I really enjoy reading about all of the dealership hate......
Do you guys think these dealerships are out to piss you off or could it be that Ford guidelines are a little bit different than what you might want them to be.....failure to follow Fords guidelines in diagnosis and repairs results in dealerships not getting paid for warranty work.....many times the pinpoint testing goes in a much different direction. The recall had nothing to do with the hpfp, it was the lpfp that was recalled. Everything you told them popped up the second your vin was entered if applicable. Nothing you tell them matters to Ford. What matters is the tech verifies the concern and then follows Fords testing procedures to nail it down.
Dealerships are not designed for guys like us, they are designed for the masses who dont care and don't really know anything.
Giving that service manager an earful isn't going to help anything, I promise you. They can make your life much more miserable than you can make theirs. Especially if your car is modded, or you plan on future mods...
Quote from: FoMoCoSHO on July 09, 2015, 05:02:37 PM
I really enjoy reading about all of the dealership hate......
Do you guys think these dealerships are out to piss you off or could it be that Ford guidelines are a little bit different than what you might want them to be.....failure to follow Fords guidelines in diagnosis and repairs results in dealerships not getting paid for warranty work.....many times the pinpoint testing goes in a much different direction. The recall had nothing to do with the hpfp, it was the lpfp that was recalled. Everything you told them popped up the second your vin was entered if applicable. Nothing you tell them matters to Ford. What matters is the tech verifies the concern and then follows Fords testing procedures to nail it down.
Dealerships are not designed for guys like us, they are designed for the masses who dont care and don't really know anything.
Giving that service manager an earful isn't going to help anything, I promise you. They can make your life much more miserable than you can make theirs. Especially if your car is modded, or you plan on future mods...
I agree. Just wish there were a few enthusiast dealers out there to cater to guys like us. We like to know what's going on every step of the way.
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Quote from: FoMoCoSHO on July 09, 2015, 05:02:37 PM
I really enjoy reading about all of the dealership hate......
Do you guys think these dealerships are out to piss you off or could it be that Ford guidelines are a little bit different than what you might want them to be.....failure to follow Fords guidelines in diagnosis and repairs results in dealerships not getting paid for warranty work.....many times the pinpoint testing goes in a much different direction. The recall had nothing to do with the hpfp, it was the lpfp that was recalled. Everything you told them popped up the second your vin was entered if applicable. Nothing you tell them matters to Ford. What matters is the tech verifies the concern and then follows Fords testing procedures to nail it down.
Dealerships are not designed for guys like us, they are designed for the masses who dont care and don't really know anything.
Giving that service manager an earful isn't going to help anything, I promise you. They can make your life much more miserable than you can make theirs. Especially if your car is modded, or you plan on future mods...
I agree with you about they are for the masses but I just find it hard to believe that the dealerships are really around to help you and bring you back for business.
If the customer such as myself tells you whats wrong and all the reasons how I got to that conclusion, that should be conveyed to the tech since it may or may not help him. In this case it was not given to the tech. Instead they just tried to up sell me on other services that are not wanted, assumed the TSB would solve the problem, and did not follow the testing procedures. They did not take the time to check the fuel pressure at the fuel as I suggested and as the CEL code said there was a problem. Had they taken the time to do this they would have found out right away that my HPFP was bad.
All I got was more "after a more serious look we found this". To me thats poor work and poor customer service. This is a perfect example of why I don't like or trust dealerships and I call them stealerships.
On the flip side the Jeep dealership next to the Ford dealership knows my Jeep is heavily modified, they are very cool about that, they always are upfront with me about everything and are ready to show/explain why a service or part is truly needed. They even go as far to say its a easy do it yourself if you are up to it.
And a big thank you to those of you that sent me links about the TSB and the recalls. You are making me an informed driver!!
Quote from: JagerBomb on July 09, 2015, 05:44:48 PM
Quote from: FoMoCoSHO on July 09, 2015, 05:02:37 PM
I really enjoy reading about all of the dealership hate......
Do you guys think these dealerships are out to piss you off or could it be that Ford guidelines are a little bit different than what you might want them to be.....failure to follow Fords guidelines in diagnosis and repairs results in dealerships not getting paid for warranty work.....many times the pinpoint testing goes in a much different direction. The recall had nothing to do with the hpfp, it was the lpfp that was recalled. Everything you told them popped up the second your vin was entered if applicable. Nothing you tell them matters to Ford. What matters is the tech verifies the concern and then follows Fords testing procedures to nail it down.
Dealerships are not designed for guys like us, they are designed for the masses who dont care and don't really know anything.
Giving that service manager an earful isn't going to help anything, I promise you. They can make your life much more miserable than you can make theirs. Especially if your car is modded, or you plan on future mods...
I agree with you about they are for the masses but I just find it hard to believe that the dealerships are really around to help you and bring you back for business.
If the customer such as myself tells you whats wrong and all the reasons how I got to that conclusion, that should be conveyed to the tech since it may or may not help him. In this case it was not given to the tech. Instead they just tried to up sell me on other services that are not wanted, assumed the TSB would solve the problem, and did not follow the testing procedures. They did not take the time to check the fuel pressure at the fuel as I suggested and as the CEL code said there was a problem. Had they taken the time to do this they would have found out right away that my HPFP was bad.
All I got was more "after a more serious look we found this". To me thats poor work and poor customer service. This is a perfect example of why I don't like or trust dealerships and I call them stealerships.
On the flip side the Jeep dealership next to the Ford dealership knows my Jeep is heavily modified, they are very cool about that, they always are upfront with me about everything and are ready to show/explain why a service or part is truly needed. They even go as far to say its a easy do it yourself if you are up to it.
Like I said, Ford does not care what your diagnosis is. As complicated as these cars are a given code code could be caused by a wide variety of parts/sensors.....the code doesn't really give you anything concrete hence the pinpoint testing.
The obd troubleshooting guide is linked from here somewhere.....there is no mechanical means for testing the hpfp.....only sensor data....and since that code could mean a faulty sensor......see where I'm going here? You told them to test something there is no physical test for.....this is why Ford doesn't listen to you or me.....
Whether they followed the pinpoint test for your code I dont know. Doing the TSB first is SOP......
They may be a terrible dealership and if they were trying to sell you services that aren't in your owners manual then you have a big clue.
The fact that they ignored your diagnosis isn't troubling at all, MRSFoMoCoSHO ignores mine all the time 😊 and I have to go through the process just like everyone else.
In my house its the same with HouseHold 6. I'll share whatever else I learn from the dealership tomorrow.
I got my SHO back today. So the original code was due to the HPFP failing. I did get a reflash of the PCM with all new updates on the software including the TSB related to my CEL. An unrelated problem was one of my hoses that goes from my intercooler to the TB. That was an expensive part at $130. The HPFP was also very expensive at 400 or something crazy like that.
At the end of the day I was able to get the dealership to refund the diagnostic charge and they covered the cost of the express shipping on the intake hose. The icing on the cake was they somehow managed to break the plastic trim on the drivers seat where all the power controls are. Needless to say I was not to pleased with my over all experience with the dealer. However the car is back together and it works well. It works really well. I assume my HPFP was failing for sometime with no real sign to me as the driver. But now the car drives like a race car. Its night and day different. Just glad its all done with. Again thank you to everyone who gave me some advice and for emails with technical information to help me be a better informed driver.
Awright!!! At least the major stuff is fixed, though they left a little gift in that broken trim ... Hope they will replace it on their dime? Should still think about Torque Pro or other datalogging software down the road, to become more familiar with what "normal" looks like jic you should need it later!
Quote from: JagerBomb on July 10, 2015, 09:26:31 PM
I got my SHO back today. So the original code was due to the HPFP failing. I did get a reflash of the PCM with all new updates on the software including the TSB related to my CEL. An unrelated problem was one of my hoses that goes from my intercooler to the TB. That was an expensive part at $130. The HPFP was also very expensive at 400 or something crazy like that.
At the end of the day I was able to get the dealership to refund the diagnostic charge and they covered the cost of the express shipping on the intake hose. The icing on the cake was they somehow managed to break the plastic trim on the drivers seat where all the power controls are. Needless to say I was not to pleased with my over all experience with the dealer. However the car is back together and it works well. It works really well. I assume my HPFP was failing for sometime with no real sign to me as the driver. But now the car drives like a race car. Its night and day different. Just glad its all done with. Again thank you to everyone who gave me some advice and for emails with technical information to help me be a better informed driver.
Glad they got it fixed for you.... Your comment on performance is interesting, because I had the same sensation, that is that it ran better than ever after they replaced my LPFP. Strengthens my belief that the performance tolerances are wide on these pumps... For me it wasn't like when I tuned her.... But she did perform better than she ever had! A Premarin experience! Glad you happy on the engine/ fueling side anyway.
Aren't these fuel pumps supposed to be "lifetime"? :D Is this a 2013+ "feature"? I don't recall so many pump issues with the 2010-12.
BiGMaC, which dealer do you use? I've got a guy over on SHOforum in the Gilbert area who's SHO is not getting fixed right ... TIA!
Manu... I have been consistently pleased with AutoNation Ford in Scottsdale. I bet he's using SanTan Ford... I will never use them again... So I drive 40 min to AutoNation. Chapman Ford has been good to my wife on here truck. So there's 2 options.
Quote from: SHOdded on July 10, 2015, 09:54:07 PM
Awright!!! At least the major stuff is fixed, though they left a little gift in that broken trim ... Hope they will replace it on their dime? Should still think about Torque Pro or other datalogging software down the road, to become more familiar with what "normal" looks like jic you should need it later!
Yes the broken plastic part will be on their dime. I assume the Tech had something in a pocket when it happened.
I have already purchased a LMS Mycal tuner for tuning. I don't know if it can data log or not. If it can't I will defiantly get something to log. With my Jeep the data logging has been invaluable with all the work I do to it.
Quote from: BiGMaC on July 10, 2015, 11:02:46 PM
Quote from: JagerBomb on July 10, 2015, 09:26:31 PM
I got my SHO back today. So the original code was due to the HPFP failing. I did get a reflash of the PCM with all new updates on the software including the TSB related to my CEL. An unrelated problem was one of my hoses that goes from my intercooler to the TB. That was an expensive part at $130. The HPFP was also very expensive at 400 or something crazy like that.
At the end of the day I was able to get the dealership to refund the diagnostic charge and they covered the cost of the express shipping on the intake hose. The icing on the cake was they somehow managed to break the plastic trim on the drivers seat where all the power controls are. Needless to say I was not to pleased with my over all experience with the dealer. However the car is back together and it works well. It works really well. I assume my HPFP was failing for sometime with no real sign to me as the driver. But now the car drives like a race car. Its night and day different. Just glad its all done with. Again thank you to everyone who gave me some advice and for emails with technical information to help me be a better informed driver.
Glad they got it fixed for you.... Your comment on performance is interesting, because I had the same sensation, that is that it ran better than ever after they replaced my LPFP. Strengthens my belief that the performance tolerances are wide on these pumps... For me it wasn't like when I tuned her.... But she did perform better than she ever had! A Premarin experience! Glad you happy on the engine/ fueling side anyway.
Yeah, I was very impressed with how much better the car drove with the pump. It really feels like I put a canned tune on it. Thats how much different the car behaves. By the time I get used to the car my tuner for this car will arrive and then it will truly be faster. Completely agree with you about the performance tolerance on the pump.