Quote from: JagerBomb on July 09, 2015, 05:44:48 PM
Quote from: FoMoCoSHO on July 09, 2015, 05:02:37 PM
I really enjoy reading about all of the dealership hate......
Do you guys think these dealerships are out to piss you off or could it be that Ford guidelines are a little bit different than what you might want them to be.....failure to follow Fords guidelines in diagnosis and repairs results in dealerships not getting paid for warranty work.....many times the pinpoint testing goes in a much different direction. The recall had nothing to do with the hpfp, it was the lpfp that was recalled. Everything you told them popped up the second your vin was entered if applicable. Nothing you tell them matters to Ford. What matters is the tech verifies the concern and then follows Fords testing procedures to nail it down.
Dealerships are not designed for guys like us, they are designed for the masses who dont care and don't really know anything.
Giving that service manager an earful isn't going to help anything, I promise you. They can make your life much more miserable than you can make theirs. Especially if your car is modded, or you plan on future mods...
I agree with you about they are for the masses but I just find it hard to believe that the dealerships are really around to help you and bring you back for business.
If the customer such as myself tells you whats wrong and all the reasons how I got to that conclusion, that should be conveyed to the tech since it may or may not help him. In this case it was not given to the tech. Instead they just tried to up sell me on other services that are not wanted, assumed the TSB would solve the problem, and did not follow the testing procedures. They did not take the time to check the fuel pressure at the fuel as I suggested and as the CEL code said there was a problem. Had they taken the time to do this they would have found out right away that my HPFP was bad.
All I got was more "after a more serious look we found this". To me thats poor work and poor customer service. This is a perfect example of why I don't like or trust dealerships and I call them stealerships.
On the flip side the Jeep dealership next to the Ford dealership knows my Jeep is heavily modified, they are very cool about that, they always are upfront with me about everything and are ready to show/explain why a service or part is truly needed. They even go as far to say its a easy do it yourself if you are up to it.
Like I said, Ford does not care what your diagnosis is. As complicated as these cars are a given code code could be caused by a wide variety of parts/sensors.....the code doesn't really give you anything concrete hence the pinpoint testing.
The obd troubleshooting guide is linked from here somewhere.....there is no mechanical means for testing the hpfp.....only sensor data....and since that code could mean a faulty sensor......see where I'm going here? You told them to test something there is no physical test for.....this is why Ford doesn't listen to you or me.....
Whether they followed the pinpoint test for your code I dont know. Doing the TSB first is SOP......
They may be a terrible dealership and if they were trying to sell you services that aren't in your owners manual then you have a big clue.
The fact that they ignored your diagnosis isn't troubling at all, MRSFoMoCoSHO ignores mine all the time 😊 and I have to go through the process just like everyone else.
