So after a few days of being told I would get a call back, attitude, giving me crap about the catless downpipes, 3 times with no returned calls (as promised), I decided to drop in. It took them 3 days just to replace the clips in the lower splash guard. I called this morning to get an update (10:30am). I just wanted them to replace the clips. "Oh, yeah I've been busy with people in front of me all morning. I'll call you right back." So imagine my surprise when I show up at the dealership in my Uber 3hrs later. To find this dude kicking back, talking football, like he doesn't have someone waiting for his returned call. He didn't recognize me at first. I mention the SHO and he suddenly gets motivated. He leaves me standing there while he goes to Check on my car. "We do have those clips now. Your car will be ready sometime this afterfternoon." Which is when I kinda lost my s***. Told him to bring out the car and his service manager. Gave his manager detailed play by play, with the service advisor standing there. I was given a loaner so that they could take a look at the rusted crash bar. They gave me a 16 Edge sport.