We apologize for the late response as notifications of this forum land in our spam folder.
Out of nearly a thousand and counting systems the failure on the air inlet scoop for the 3.5L EcoBoost accounts to less than 1% of systems. The failure on all of these inlet air scoops are due to over-torqueing of the stainless steel clamps. Stainless steel is of course stronger than ABS therefore when over-torquing the clamps the plastic piece will buckle and/or crack, which is the reason for the failed inlet air scoops. This has nothing to do with the design or style of the system as this issue is an isolated issue. These clamp do not need to be torqued more than hand-tight or sightly snug, and when this is not followed as instructed in the installation instruction and by the warning label on the actual packaging of the stainless steel claps, the issue reported occurs.
Quote from: FoMoCoSHO on August 24, 2017, 06:17:41 PM
So Mdesigns position is that customers are liars until they prove that the part, which is completely useless on its own, is indeed defective?
What say you Mdesign?
This is not true at all. It is typical practice and standard while dealing with any manufacturer warranty to send back the defective piece in order for it to be inspected and for a warranty replacement to be processed. This is standard warranty processing in any industry.
Quote from: irondoor19 on September 02, 2017, 02:31:39 PM
I am sorry, however this has been going on for WELL over a Month Now, when I say i will
do something, I ALWAYS try and follow thru, otherwise I do not say I will do it....
The delay in your warranty processing of your air inlet scoop is due to the fact that your package could not be delivered as sent out. We had to go to our local post office as of recently to inquire and found the issue was due to the fact the package was incorrectly shipped with postage stamps rather than a proper label and locating the package was difficult as it had no tracking number associated with the package. After locating the package there was a balance on the package due to the incorrectly usage of stamps as postage rather than a proper label. You should be receiving an email shortly regarding the replacement of your inlet air scoop.
Any further questions or concerns can be directed to:
sales@mdesignperformance.com for the fastest response.