Warranty work....and then some....

[SHOdded]

An all-too-familiar exercise ARGH

[ZSHO]

Kevin hopefully the patience pays off and be riding in your SHO in no time.  Z
Is this the same Dealer you've dealt with before?

[r1crusher]

It is Z...I had the fuel control module replaced before the recall came out.  Also had some work done on our F150 while we had it at this particular dealership.  Interestingly though, all of that stuff was done before they were bought out and taken over ownership wise by one of the area's largest dealer groups.  I thought the service before that was just okay and expected it to get a LOT better under the new owners.  Hell they also moved into a brand spanking new location on top of it.

My problem is I'm 20 min. from this dealership and close to 45 min. from their parent dealerships location.  I'd prefer the farther location but I just get so tired of blowing nearly 2 hours of time plus the mileage to get better service.

[Quinid]

Well...I broke down and called the dealer since it's been a week with no update from the service writers. So...their waiting on parts apparently. Getting replaced is the backup camera, front strut, updated the APIM for the touch controls and the real kicker...a new ptu due to a leak apparently. Roof rails and rear emblem are not covered under a premier bumper to bumper warranty....wtf. they shouldn't call it a bumper to bumper warranty then.  Writer said early next week....we'll see.

You will find that it does not cover a bad catalytic converter or exhaust either.

[r1crusher]

Welp...tech told the service writer that the car should be ready by the end of the day tomorrow.  Just needing to do the BG services and give it an alignment.

Hope the tech is competent and got my ride right.  Guess I'll see tomorrow.

[ZSHO]

Fingers crossed for ya buddy!  Keep us updated.  Z

[SHOdded]

X2.  I am even keeping my eyes and legs crossed.

[r1crusher]

 You guys aren't right. 

[ZSHO]

You guys aren't right. 

Whats the Deal!. Z

[SHOdded]

You guys aren't right. 

Why, thank ya!

[ZSHO]

I would keep the Profanity at bay my friend!! I appreciate your cooperation.  Z

[r1crusher]

Fixed.

[r1crusher]

Reposting, less the forum infractions...

Car is still in shop.  Told they were still searching for front end noise.  Will consider taking issue to management.

[SHOdded]

So what all is remaining to do?  Just the noise in the front end, or ...?  Maybe just take the car back for now making them write notes that you cannot be without car any longer.  Or ask them to open a ticket with Ford (engineering) since the dealership can't seem to resolve the issue.

[r1crusher]

That's all I was told when I asked for an update.  Raising the issue up the chain of management is next if nothing is done by Friday noon.  Opening a ticket sounds like a great idea but it also means I'll now be waiting on Ford to do something which will mean more time without the car.

I think regardless I'll get some higher ups involved and at the very least take my car back.  They can tell me when they are ready and committed to working on the car 100% of the time it's in their possession until it's fixed.  Because I'm fairly certain they've not been since being there going on 3 complete weeks.