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RockAuto...Part & FAQ Search Made Easy!

Started by RockAuto, May 12, 2017, 09:42:44 AM

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RockAuto

The unique RockAuto.com catalog makes it easy to see all the parts we have for your vehicle. Search boxes are available as well to help scroll to your specific vehicle, identify which category a part is listed under or do a Part Number Search.

Now you can also use a search box to quickly see answers to the Frequently Asked Questions listed on the RockAuto Help Page. Just a few examples:



  • Type "core" into a search box and see a list of  the most relevant Help Topics regarding cores, including what a part core is and how to set up a return.
  • Only typing "whol" in a search box is enough to find out what RockAuto Wholesaler Closeouts are.
  • Typing "past" will bring up instructions on how to see your past orders and explain the option of creating a RockAuto account.
It is safe for you to assume answers to nearly all your questions about choosing parts, ordering, returns, problems, etc. are available via the search box (or the RockAuto Help Page). We have been serving customers online since the turn of the century. That is a lot of time for questions to earn "frequently asked" status! Even questions you might think are too broad have been frequently asked before such as, "Why are your prices lower than at local stores?" and "Which part has the best quality?" Go ahead, type it in the search box! 


jimmyducati

And how about when the part that is sent is the wrong part, then the buyer calls and wants to return it, but since its "listed" as the correct part for the make/model, the buyer has to pay for return shipping even though it clearly isn't his fault?

Does the "unique RockAuto.com catalog" take into account for that?
2010 White SHO w/two tone interior
2005 Ducati 999s  (the daily ridder)
1998 Ducati 916  (the beauty queen)
1995 Ducati 900ss (the track terror)
1978 Harley Davidson Shovelhead

ZSHO

They made good on my previous order when they shipped me a 2-bar map instead of a 3-bar map and ended up having TWO map sensors. Z  :)


2013 Performance Package SHO| Livernois Custom Methanol Tune|3-Bar Map|Reische-170-Stat|Full Race Tial-10psi BOV in Black|PPE-Gloss Black Hot Pipes|EPP Dual Intake in Gloss Black|PPE Catted DP|Corsa Sport Cat Back Exhaust|H&R Sport-Springs|CFM Performance Billet Valve Cover Breather In Gloss Black|Llumar 20%Ceramic window Tint|MSD Ignition Coils in Black|Extreme Roof Spoiler|Redline Fluids all around|Gearhead Intercooler|First-SHO With Direct Port Alky-VP-M1-100%-Methanol Injection|LMS-Custom-Dyno-Tuned @ 415whp-465wtq| Best Trap Speed of 115.54 mph|

RockAuto

All order problems are reported on the order status & returns page: https://www.rockauto.com/orderstatus/. Thank you.
Quote from: ZSHO on June 06, 2017, 07:11:41 AM
They made good on my previous order when they shipped me a 2-bar map instead of a 3-bar map and ended up having TWO map sensors. Z  :)