So I guess i'll start from the beginning. I found my SHO online, went and looked at it, test drove etc. liked it. Sat down and sorted out a price agreed on it, then I noticed their inspection list. They hadn't inspected the PTU. Come to find out it was leaking. So a week later they have it fixed, call me in start the paperwork for the agreed price. A little later they come back with the manager and tell me they cant sell it to me for that price. Ford hadn't covered the PTU so they ate it out of pocket. They wanted an extra $150. Argued with them for an hour and they eventually backed off. Go to take the car (they locked the door on my way out it was so late) and the steering wheel is off. About 5 degrees to the left. Call them up the next morning, they tell me to bring it in. So I bring it in they fix it, no charge. I should probably add this in here so you guys know, its a 80 mile trip there and back, 2 hours for me. About 2 weeks later, I notice the exhaust manifold is black, so I wipe the crud off. I figured someone just spilled oil during an oil change and didn't clean it. A week later I get on it a bit and notice the smell of oil. so I look under the hood and its leaking oil. I take it to the ford dealer here by me, they call me an hour after I take it in. They tell me there is some questionable work that they need me to take it back to Lasco ford to get fixed for free. I ask them to take pictures and write a report. The vehicles engine cradle has 4 bolts put in only half way, and the PTU is still leaking as well as one of the turbos. The car has NO Freon. Nothing. The dip stick wasn't put in all the way so oil was blowing out onto the engine and manifold. I call Lasco, they tell me bring it in. I go up there again, they give me a brand new loaner Edge with 10 miles on it. The next day they call and say they put Freon in, no leaks, no idea what happened. The turbo and PTU was just oil that fell down off the Header from the dip stick. The bolts, they say they don't know why that happened. Again no charge. Now 2 days after I notice some more oil on the header. It looked like it was coming from one of the coil packs. So I pull the middle one off and oil just flows out. The seal is completely dislodged. I cleaned it all up, put the seal on as close as I could call them again, come to find out, they fired the service manager over this, so I left a voicemail for the guy standing in.
I'm pretty livid to say the least about it. Especially because I drove 1500 miles not knowing those bolts were like they were to go pick up my daughter, ex, and her daughter. Imagine if it had broken down in the mountains of WV. This is beginning to worry me about the rest of the car I spent 20k+ for a month ago. Oh, and I have orders here to Fort Meade. So i'll be leaving in a month maybe less and wont be able to bring it back to this dealer...
I have a bitter sweet taste in my mouth about them. The car buying was horrible, the car is having issues a CPO vehicle shouldn't, but every time there is an issue, they take care of it free of charge (minus miles and gas for the car) and give me a loaner if I need it.