It just 100% proves you have to evolve with the market. Just because you were good for years, doesn't mean that you are still good now. As a dedicated tuning company...I am sorry, it SHOULD NOT take you three days to respond. PERIOD.
There are other tuners out there. They have proven that they can make more power safely. That means a lot to this community. Matt from Gearhead has gone above and beyond what LMS has ever done. He developed, procured, and tested items/upgrades he brought to the market for our platform. He developed tunes LMS could only hypothesize. I know for a fact he even reached across the isle and tried to help LMS with some issues.
Another tuner (AJPTurbo) doesn't tune full time. It is a side gig. Most people know this, yet want his services still. It is common for a small delay in response. If you know that going in, then it more acceptable. I am one that wanted his services. My SHO for what it is, flat out does work. I could not be happier for what it is.
However, I will not let blind allegiance keep my eyes turned from the truth. I pride my integrity and try my best to be transparent in all things. If I see another tuner (including my tuner) doing questionable things, I will call them out and I will ask the questions. It's all about checks and balances for me.