My SCT live wire TS will not connect to new laptop, i just bought the new dell touch screen for dataloging, and the comp will not find device, Help please! lol :)
I'd call SCT directly Phone Support – 1.866.297.6298 (Mon-Fri, 9am-7pm Eastern) for help. That said, you have a USB connection to the laptop? Installed the software on the laptop BEFORE connecting the device? Sometimes it takes a couple of tries for success.
Quote from: SHOdded on February 11, 2015, 04:07:00 PM
I'd call SCT directly Phone Support – 1.866.297.6298 (Mon-Fri, 9am-7pm Eastern) for help. That said, you have a USB connection to the laptop? Installed the software on the laptop BEFORE connecting the device? Sometimes it takes a couple of tries for success.
yes all software is up to date and i have correct usb, i tried everything, rebooted computer and all, the old computer still reads the device tho, is it a new windows issue i called act and was on hold for 30 mins and 9th inline i hung up lol
If I remember correctly, I had to install some kind of USB driver for the software to recognize the device (X3). I don't know if that solution will work for the TS, but ...
http://www.sctflash.com/showdeviceupdates.php?PNID=5015 (http://www.sctflash.com/showdeviceupdates.php?PNID=5015)
I had to install an old version, then update with new software. So try that.
Quote from: SHOdded on February 11, 2015, 04:17:40 PM
If I remember correctly, I had to install some kind of USB driver for the software to recognize the device (X3). I don't know if that solution will work for the TS, but ...
http://www.sctflash.com/showdeviceupdates.php?PNID=5015 (http://www.sctflash.com/showdeviceupdates.php?PNID=5015)
I had to install an old version, then update with new software. So try that.
i will try that thanks i will let you know!