Ecoboost Performance Forum

Sales and Finds => Ford Dealership/ Vendor/ Member Classifieds Feedback => Topic started by: StealBlueSho on March 21, 2020, 10:50:43 AM

Title: Firestorm HPFP Failure & More
Post by: StealBlueSho on March 21, 2020, 10:50:43 AM
Not me.... but helping a fellow SHO owner who purchased the T550 package and a HPFP from LMS, had them install, dyno tune,  and now has a car that won't run.. fuel pump died and map sensor died... within a year of install...

Of course LMS won't warranty any of it...
Title: Re: Firestorm HPFP Failure & More
Post by: bpd1151 on March 21, 2020, 11:21:31 AM
Quote from: StealBlueSHO on March 21, 2020, 10:50:43 AM
Not me.... but helping a fellow SHO owner who purchased the T550 package and a HPFP from LMS, had them install, dyno tune,  and now has a car that won't run.. fuel pump died and map sensor died... within a year of install...

Of course LMS won't warranty any of it...
Geezuz H. Christ.......


YET ANOTHER owner victimized by the no good do'ers over at Liver$h!t huh?

**SMH**

Pass along my condolences. Sad. Really sad.

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Title: Re: Firestorm HPFP Failure & More
Post by: StinkinLinkin13 on March 21, 2020, 01:44:02 PM
Quote from: StealBlueSHO on March 21, 2020, 10:50:43 AM
Not me.... but helping a fellow SHO owner who purchased the T550 package and a HPFP from LMS, had them install, dyno tune,  and now has a car that won't run.. fuel pump died and map sensor died... within a year of install...

Of course LMS won't warranty any of it...

That's strange considering they clearly state that package comes with a 1 year warranty. Is there something missing from the story? Did that customer start making other modifications or use another tuner?

How do you or they know both the MAP sensor and HPFP have failed? Just curious. I have a spare 3 bar if needed.
Title: Re: Firestorm HPFP Failure & More
Post by: StealBlueSho on March 21, 2020, 02:38:26 PM
Quote from: StinkinLinkin13 on March 21, 2020, 01:44:02 PM
Quote from: StealBlueSHO on March 21, 2020, 10:50:43 AM
Not me.... but helping a fellow SHO owner who purchased the T550 package and a HPFP from LMS, had them install, dyno tune,  and now has a car that won't run.. fuel pump died and map sensor died... within a year of install...

Of course LMS won't warranty any of it...

That's strange considering they clearly state that package comes with a 1 year warranty. Is there something missing from the story? Did that customer start making other modifications or use another tuner?

How do you or they know both the MAP sensor and HPFP have failed? Just curious. I have a spare 3 bar if needed.
I have been helping him get back on track, he had originally reached out to BPD1151. The owner mentioned to him he had tried to purchase my SHO when it was for sale, and since he was local to me BPD1151 provided him my number to see if could help him...

So the last guy and I talked... short version is that the Firestorm Pump stopped developing fuel pressure, the guy sent it back to LMS for testing, LMS kept it for a long time , said noting was wrong as they tried it on a customers car.

He took it to his buddy who also works at Ford Shelby to verify and they said the pump was dead. And was only able to develop 400psi in their testing.

At the point LMS said he mechanic doesn't know what he was doing, not their problem, won't rebuild and/or replace the pump... said it was his ECU causing the problem... not it's out of warranty and they won't return his calls.

FWIW he put a stock pump on the car and is running.


Sidenote: he had requested them return his stock parts when they installed the T550 and HPFP with the exception of the exhaust... they only returned his stock intake... they kept his 3BAR, Cats, Stock HPFP,  etc... so he to had to buy a new stock HPFP to get the car running.
Title: Re: Firestorm HPFP Failure & More
Post by: bpd1151 on March 21, 2020, 02:51:26 PM
So they dragged it out unnecessarily, knowing full well the owner had contacted them while it was still UNDER WARRANTY then once the warranty period was up, POOF! They magically are unwilling to help any further.

Mind you, the owner had the car shipped directly to Liver$h!t, gave them a blank check to install all sorts of their claimed, world renowned product(s) and then kept his car there significantly longer than quoted. Like months longer. Only to return it to him and his best was a 12.5 something.

He dumped nearly $20k with that vendor and is out God knows how much more to get it fixed correctly. The factory HPFP he installed has only allowed him to drive it home, whilst still throwing all sorts of CEL's.

There is Way, way, WAYYYYYY more to this, but alas I digress, as it's not my story to tell.

Hopefully the owner does chime in though, and/or creates their own separate thread on the matter. It's telling alright.

As I've said previously, buyer beware. Steer clear.

BTW, @Stinkin Linkin, very kind of you to pony up that MapV sensor. I'm sure BJ will reach out to that owner and inform him.



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Title: Re: Firestorm HPFP Failure & More
Post by: StinkinLinkin13 on March 21, 2020, 03:17:00 PM
Well that's unfortunate. I saw the price of that package and was like 👀! Crazy money for me. I had talked to Livernois about warranty on my HPFP before it expired and they were helpful. I just like to hear the full story because in this modding game it's tempting to push the envelope and no one really knows what's going on except the owner and their car sometimes. Especially those of us who do our own work. Hopefully it all gets sorted out however and my best to the owner. Keep us posted.
Title: Re: Firestorm HPFP Failure & More
Post by: ZSHO on March 21, 2020, 03:57:06 PM
That's very unfortunate to say the least! Have the original owner post under the (vendor section) below at his/hers earliest convenience in order to hear the Full side of the story. Customer service is key to any business. TIA. Z

https://www.ecoboostperformanceforum.com/index.php/board,111.0.html (https://www.ecoboostperformanceforum.com/index.php/board,111.0.html)
Title: Re: Firestorm HPFP Failure & More
Post by: Bronco2fan on March 21, 2020, 03:59:53 PM
I remember many months ago BPD and I had a conversation about that same package. Back when he was using that same vendor.  Needless to say I did'nt purchase it. I can honestly say, I pay heed to what's said by the forum members who have been playing with this platform years before I became interested.
Title: Re: Firestorm HPFP Failure & More
Post by: SM105K on March 21, 2020, 04:28:48 PM
Geez, LMS leading the way in complete garbage, both in parts and customer service. I remember catching flack when I called them out.  I gave them every opportunity to explain here, yet they didnt. Just proved my point.
Title: Re: Firestorm HPFP Failure & More
Post by: StealBlueSho on March 21, 2020, 05:11:45 PM
Quote from: ZSHO on March 21, 2020, 03:57:06 PM
That's very unfortunate to say the least! Have the original owner post under the (vendor section) below at his/hers earliest convenience in order to hear the Full side of the story. Customer service is key to any business. TIA. Z

https://www.ecoboostperformanceforum.com/index.php/board,111.0.html (https://www.ecoboostperformanceforum.com/index.php/board,111.0.html)
Ya, I will reach out to him... the guy has been in the SHO community on shoforum.com for a long time... he had a couple gen 1's and gen 2's... did a 3.2 conversion on a gen 1... so he is no stranger wrenching. I mentioned EBPF when I talked to him, he is focusing on getting stuff fixed at the moment and said he will join when he can.

But I might add what is the point in posting in the vendor section for LMS? Dan and his employees are just gonna call people out as liars, uninformed, etc etc.... not worth it.
Title: Re: Firestorm HPFP Failure & More
Post by: ZSHO on March 21, 2020, 05:49:32 PM
Quote from: StealBlueSHO on March 21, 2020, 05:11:45 PM
Quote from: ZSHO on March 21, 2020, 03:57:06 PM
That's very unfortunate to say the least! Have the original owner post under the (vendor section) below at his/hers earliest convenience in order to hear the Full side of the story. Customer service is key to any business. TIA. Z

https://www.ecoboostperformanceforum.com/index.php/board,111.0.html (https://www.ecoboostperformanceforum.com/index.php/board,111.0.html)
Ya, I will reach out to him... the guy has been in the SHO community on shoforum.com for a long time... he had a couple gen 1's and gen 2's... did a 3.2 conversion on a gen 1... so he is no stranger wrenching. I mentioned EBPF when I talked to him, he is focusing on getting stuff fixed at the moment and said he will join when he can.

But I might add what is the point in posting in the vendor section for LMS? Dan and his employees are just gonna call people out as liars, uninformed, etc etc.... not worth it.
It's to keep the ecoboost community up to speed and informed,since customer service is crucial for any such vendor on the board. Be well. Z
Title: Re: Firestorm HPFP Failure & More
Post by: SHOdded on March 22, 2020, 01:25:01 AM
Time to make rebuild kits for these pumps?  At least I hope they will not destroy the cam in the process ...
Title: Re: Firestorm HPFP Failure & More
Post by: 802SHO on March 23, 2020, 05:53:38 AM
Wow, didn't they just release a video of it making 500awhp or something?  Damn nearly 20k and they have to keep his parts?  Can't just send him a new HPFP and sort out the first one they sold him?  Why is taking ppls money the only thing THEY ARE willing to do?  It's unbelievable....but it's true.  If I were still a Livernois customer.......and thankfully I'm not.....Id run.  You clearly will NOT be taken care of if you encounter an issue......no matter how small (weak low boost tune for me) or large....and it doesn't matter who you are, how much money you pay them or how many customers you refer to them.  Encounter some waves and you'll be the first one they throw overboard!
Title: Re: Firestorm HPFP Failure & More
Post by: bpd1151 on March 23, 2020, 07:21:43 AM
@802.....

So very true. Well articulated.

I am zipping my own mouth, because again, it's up to this individual owner to share his story (I believe he is compiling data/facts/etc. before posting) but it's nothing short of horse$h!t how they treated this owner.

Truly unfortunate. In every aspect/facet of the word.

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Title: Re: Firestorm HPFP Failure & More
Post by: SM105K on March 23, 2020, 11:15:28 AM
Interesting.....
Title: Re: Firestorm HPFP Failure & More
Post by: ZSHO on March 23, 2020, 11:27:32 AM
Hmm.. I thought they were getting rid of some bad apple's IIRC! It makes you wonder even more now with the claimants new issues. I hope they can come to an amicable resolution. Z
Title: Re: Firestorm HPFP Failure & More
Post by: SHOdded on March 23, 2020, 12:56:51 PM
yeah ... hope they still have qualified engineers on staff.  The image/perception is not good right now.
Title: Re: Firestorm HPFP Failure & More
Post by: SM105K on March 23, 2020, 01:10:10 PM
reap what you sow.....
Title: Re: Firestorm HPFP Failure & More
Post by: SHOdded on March 23, 2020, 02:14:12 PM
or weep while you sleep?
Title: Re: Firestorm HPFP Failure & More
Post by: SM105K on March 23, 2020, 03:48:26 PM
Quote from: SHOdded on March 23, 2020, 02:14:12 PM
or weep while you sleep?

depends on how much money you lost.....
Title: Re: Firestorm HPFP Failure & More
Post by: StealBlueSho on March 24, 2020, 01:16:00 PM
Quote from: ZSHO on March 23, 2020, 11:27:32 AM
Hmm.. I thought they were getting rid of some bad apple's IIRC! It makes you wonder even more now with the claimants new issues. I hope they can come to an amicable resolution. Z
The guy was working directly with Andy... lol...
Title: Re: Firestorm HPFP Failure & More
Post by: FiveLeeter918 on April 17, 2020, 01:16:48 AM
wow, very unfortunate.
Title: Re: Firestorm HPFP Failure & More
Post by: Livernois Motorsports on April 28, 2020, 09:27:06 AM
Quote from: StealBlueSHO on March 21, 2020, 10:50:43 AM
Not me.... but helping a fellow SHO owner who purchased the T550 package and a HPFP from LMS, had them install, dyno tune,  and now has a car that won't run.. fuel pump died and map sensor died... within a year of install...

Of course LMS won't warranty any of it...
Would you mind sending me a PM on this? I believe i reached out to the customer last night personally after hours with no response, i would just like to make sure that everything gets handled properly. It seems the last conversation we had on this was when we were given soemones phone number by the customer, we left them a mesage and never received a call back...We definitely do not want to leave this issue unresolved so i would appreciate if you could help by having the customer reach back out to us as i have tried with no response
Title: Re: Firestorm HPFP Failure & More
Post by: SM105K on April 28, 2020, 11:44:59 AM
For those keeping track......

https://shoforum.com/index.php?threads/lms-t460-gains-big-power-while-resolving-other-concerns.141171/page-7#post-1533377
Title: Re: Firestorm HPFP Failure & More
Post by: StealBlueSho on April 28, 2020, 11:59:29 AM
Quote from: Livernois Motorsports on April 28, 2020, 09:27:06 AM
Quote from: StealBlueSHO on March 21, 2020, 10:50:43 AM
Not me.... but helping a fellow SHO owner who purchased the T550 package and a HPFP from LMS, had them install, dyno tune,  and now has a car that won't run.. fuel pump died and map sensor died... within a year of install...

Of course LMS won't warranty any of it...
Would you mind sending me a PM on this? I believe i reached out to the customer last night personally after hours with no response, i would just like to make sure that everything gets handled properly. It seems the last conversation we had on this was when we were given soemones phone number by the customer, we left them a mesage and never received a call back...We definitely do not want to leave this issue unresolved so i would appreciate if you could help by having the customer reach back out to us as i have tried with no response

Must be another customer you are thinking about. Anthony (the customer) was directed to me from an esteemed member in the EB SHO community to help him cause he was not getting any help from LMS. He stated that he personally talked to Andy several months ago when the issue happened, sent LMS the Firestorm HPFP back after having issues getting the pump to develop more than 600psi. The customer then told me that LMS kept the pump for a month before sending it back stating they installed it on another customers car and had no issues.

This all happened awhile ago... the customer then had the pump tested by a local shop who said that the pump was not able to build pressure and was not functioning correctly. He tried reaching back out to Andy and Dan several times according to him and never got a response. After a no response for several weeks he reached out for help..

He is currently tuned and getting support directly from another vendor and is in process to get an XDI pump as their customer service has been extremely responsive along with the company that is currently tuning his vehicle.

Funny too as LMS even promoted his car with a video on how much power it produced etc... but when things went south.. crickets.. seems to be a similar story with a lot LMS customers recently.

I am giving the cliff notes as its really not my story to tell... just the highlights.. 
Title: Re: Firestorm HPFP Failure & More
Post by: SM105K on April 28, 2020, 12:31:33 PM
WAIT A MINUTE!

LMS put a defunct fuel pump on another customer's car to test it? 
Title: Re: Firestorm HPFP Failure & More
Post by: SM105K on April 28, 2020, 01:01:21 PM
I posted this exact post on the other forum.  Please feel free to respond to both. 


The owner stated LMS had installed his HPFP on another customers car, to verify it worked (or not). They claimed it did work properly.

So the real question that begs to be asked, did LMS install a (now determined to be) defunct HPFP onto another customer's car for testing purposes? That pump was tested by third party and deemed defunct.

Did that customer authorize that? Does that customer even know? Also, don't you have a SHO owned by an employee (that has never gotten preferred treatment....lol)?

Also there was a delay in returning the fuel pump from the owner from LMS.

It seems LMS also kept his HPFP for just long enough to return to him, where it just got out of warranty (by like one week) and they did nothing for him, citing the expired warranty.

Does that even sound like the proper protocol to diagnose an issue? Especially one coming from a company that claims to have multi millions of dollars worth of specialized equipment to help fabricate things??
Title: Re: Firestorm HPFP Failure & More
Post by: StealBlueSho on April 28, 2020, 04:29:32 PM
Confirmed... Anthony pinged me... LMS did in fact reach out to him yesterday.
Title: Re: Firestorm HPFP Failure & More
Post by: bpd1151 on April 28, 2020, 05:15:00 PM
Seems odd they would claim that they did not have success in getting a hold of him then.

Regardless, he's at a nearly $20k loss to date as a result of all the nonsense.

Par for the course, seems a little to late, and/or after the fact.
.
Looks like a duck, walks like a duck, acts like a duck..... the feathers unfortunately have not changed.

I wish Anthony the best of luck moving forward. I know I steered far and clear away from anything and everything having to do with this particular vendor.

Hope he achieves success in his newly found undertaking(s).

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Title: Re: Firestorm HPFP Failure & More
Post by: Livernois Motorsports on April 30, 2020, 02:42:37 PM
For anyone who wishes to see more of the updates on this concern please follow along wth this link as we are showing the proof the pump was working very well when it was here. We are just trying to clear the air and are still more than willing to work with the customer on his pump from us as well: https://shoforum.com/index.php?threads/lms-t460-gains-big-power-while-resolving-other-concerns.141171/page-9#post-1533656
Title: Re: Firestorm HPFP Failure & More
Post by: StealBlueSho on April 30, 2020, 03:09:38 PM
Just a quick update here...


I talked to Anthony the customer in question yesterday. There also appears to be another issue with the car where it is reading the wrong fuel pressure at the rail....

Apparently with the stock fuel pump he thought everything was running better but found out there are indeed other issues at play.

In the best interest of both parties. I suggest we close this issue down until further information is provided since the circumstances around the fuel pump issues are questionable.
Title: Re: Firestorm HPFP Failure & More
Post by: SM105K on April 30, 2020, 03:15:18 PM
Quote from: StealBlueSHO on April 30, 2020, 03:09:38 PM
Just a quick update here...


I talked to Anthony the customer in question yesterday. There also appears to be another issue with the car where it is reading the wrong fuel pressure at the rail....

Apparently with the stock fuel pump he thought everything was running better but found out there are indeed other issues at play.

In the best interest of both parties. I suggest we close this issue down until further information is provided since the circumstances around the fuel pump issues are questionable.

Until more information comes to light, I will refrain from commenting on this particular situation.
Title: Re: Firestorm HPFP Failure & More
Post by: StealBlueSho on June 10, 2020, 12:17:07 PM
Unlocked this thread... the owner of the car will update as needed. The issue is not resolved, and the Firestorm HPFP is still suspected as faulty. The stock fuel pump is performing fine.


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Title: Re: Firestorm HPFP Failure & More
Post by: SM105K on June 10, 2020, 12:28:11 PM
40 days later...and still not resolved? Telling......
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