I sent this as a New Email to Mdesign @ 10.50 AM today
Sales and Warranty:
I am also the guy that sent you the warped snout via reg mail, and waiting on your response for that.
Not a big fan of your response about over tightening as the cause of all of our issues, and as your
product is more expensive than all the others, we expect the quality and customer service to be ON POINT
I am the original owner of 2 of your intakes for the SHO,s
We are going to get this Strait from the GETGo. NEW Motor, ATP Turbos and a bunch of other goodies
New motor Completed in June,
AND have only been to one other track and this one, This car is driven to and from the Track only
Went to the Track, Ran One Run.. 12.8, Second Run 13.1,
felt like i ran over something on the track with the Drivers Rear tire
we Think WE know right away we have a Heat Soak Problem, SOO looking for anything wrong:
Found the Snout cracked @ the connection to the flex hose, and the part that was cracked off is gone
AND NO we did not over tighten the clamp, looking at the material thickness (my expert opinion it is too thin)
the Tech that works on my car is a master Mech., (he did the entire motor swap ETC)
I want to get another Snout ASAP, Meaning i will pay for one, i do not want to wait,
for ever going back and forth with you guys, if you want to warranty this thing great,
but i would like a response today...if warranty i will send it back 2 Day Priority today...
if i get a response from you by 2.00 PM Today, if i have to pay that is great too, However
We will be rethinking the validity of this design, and looking at other options. ......
We are awaiting their response....
"Actual thickness of this part just over 1/16" .070"