Quote from: ZSHO on September 11, 2015, 03:39:22 PM
I sure agree with every ones statement above how crucial is to have an extended warranty on our cars and especially with an AWD and a twin turbo setup is a must have,BTW glad FoMoCoSHO is not my service manager because would of probably sold my car a long time ago. LOL. Z
Nah, Z you'd find out fast that I go to the mat for my guests. I'd work within my commitments to Ford motor company and the commitment to my guest along with the generous goodwill money that Ford provides dealers to get folks handled. I have an idea of the numbers involved in a busy service dept and there is a lot of leeway to do the right thing or at least come to an agreeable compromise in most situations.
Ford does plenty wrong but it seems like folks on car forums dont want to see any perspective except their own and most of the time its 180 degrees out of reality.
I've said it before I'd scrap the whole franchised dealer concept, its not good for Ford, their guests, or a whole bunch of people at those dealerships trying to do right by both yet caught in the middle.
I'm just trying to provide a little bit of balanced perspective since I happen to have an inside view and participate from the other side as well.
I would never ask MrsFoMoCoSHO to do anything for me that she wouldn't or couldn't do for another guest. If I blow up my car doing something stupid I wont get special treatment, I will get out my checkbook... Unless of course Ford offered me some goodwill cash because we have a 98% loyalty score. Ford actually does things like that from time to time.