The Snout on the Mdesign Warped, AND I sent it back End of July,
and the last message from them, What is the tracking No., I sent it
regular Air Mail with their Warranty card Attached (cant Find the receipt for US mail),
I am feeling a bit lonely and left out, Just like a red headed step child... >:(
I think this makes the 2nd known failure of that particular piece.
Flawed design perhaps??
I hope they recitfy it for you soon!
Sent from my SM-N920V using Tapatalk
That's very unfortunate but it could be a bad batch or just a flaw with the older versions as compared to the newer version of the MDesign. IDK.
I'm hoping there's an amicable resolution in the works for ya.
Here's a recent thread with the very identical situation. Z
https://www.ecoboostperformanceforum.com/index.php/topic,7713.0.html (https://www.ecoboostperformanceforum.com/index.php/topic,7713.0.html)
Same thing here, communicated for a replacement faulty snout on two occasions, never heard back.
Quote from: Night Hawk on August 24, 2017, 04:25:55 PM
Same thing here, communicated for a replacement faulty snout on two occasions, never heard back.
Which MDesign version do you have? thanks. Z
Earlier version, Pre- Decal
It unfortunately seems that the Trend of faulty MDesign Snouts is growing!!!!!!
I think it will be beneficiary if we could find out which exact version is having,causing these issues. Z
Air Mail? ... Surely the USPS can help track it down, esp if you paid with a card/not cash. The more details you have for them, the better. Though I have never had to ask the USPS for this type of thing ...
I really wonder if the company has changed hands
Add me to that list too. I've been emailing them about a new snout since mine broke, still under warranty, and they have been slow at getting back to me. I got as far as approving an advanced return since I don't want to run without it. They would invoice me prior, then clear the invoice once I returned the defected one.
I have the early version,mone pre decal I guess.
So Mdesigns position is that customers are liars until they prove that the part, which is completely useless on its own, is indeed defective?
What say you Mdesign?
Damn! I was just about to put an order in for one too. Any input on whether the new model track record?
Quote from: jbrown9999 on August 24, 2017, 09:25:01 PM
Damn! I was just about to put an order in for one too. Any input on whether the new model track record?
IMHO I would hold off until further notice.
It boils down to customer service and support which there is lack of certainty at this point unless proven otherwise. Z
Just stay on top of them. Sometimes I had to send a couple emails to get a response. In the end, they did replace the part. I hate the saying but the squeaky wheel gets the grease.
Any pictures of the warped piece?
I am thinking it has to do with the plastic they are using. I know these pieces are 3D printed. Could very well be that the type of plastic they use doesn't hold up in the long run.
Will be sending a Stronger Email in a Few, and will cause a stir
I believe that this is the older design
Really worried because the car has not been driven much
and also has been stored inside
So this is the Email i just Sent:
"Hate to be a Pain in the A, BUT I Not Feeling the Love from you guys,
I have Several Friends with SHO's that were ready to place orders for these
AND they say NOW ON HOLD, Pending a Response to this Problem....
I want this resolved ASAP, Even if i have to pay for One, SO lets get this Going"
I will certainly try to reach out to Mdesign and report with any findings.
He has always done the right thing in the past but hoping him or his Co did not exchange hands .IDK. Z
I found the best correspondence @ MDesignSales@gmail.com
The filter on mine started to have some rust on it a few months after I got it. I sent pics and they said it would not hurt performance, if you see it getting worse, they would replace it under warranty. It has gotten a bit worse. Now they are saying I would have to pay to replace it. That was about the time I did not get much communication from them. Still trying to get my snout replaced. Heck, they are only a few hour drive from me, maybe I should go knock on their door!
Quote from: ZSHO on August 25, 2017, 11:22:03 AM
I will certainly try to reach out to Mdesign and report with any findings.
He has always done the right thing in the past but hoping him or his Co did not exchange hands .IDK. Z
I found the best correspondence @ MDesignSales@gmail.com
OK so if you grease the Wheel, You Get a response:....
"we never got the Snout Back" but if you send us your address
we will get one out to you today "for promoting Our Product"
I thank all you Guys, and the Mod's for Ur input and
will report Back the Findings after we Get to the 1/4 Mile Next Month
I know at first they did not want to replace it all. Stated that the warranty only covers the original purchaser. Eventually, they changed the policy to follower who ever owned it. Everything that I dealt with is in the thread that was posted earlier.
Well I am the original purchaser of mine, and maintained the original email chain from 2015 sent by the owner. I just fired out another email to them keep your fingers crossed, third times a charm!
I know there are quite a few members having issues with the earlier version of the MDesign intake primarily the(snorkel)and if you could keep us updated on any ongoing progress,correspondence and hoping for an amicable resolution on the Topic on hand,thanks. Z
Add me to the list, mine was purchased early 2016. I'm not sure what batch that is from.
Quote from: irondoor19 on August 25, 2017, 12:58:59 PM
Quote from: ZSHO on August 25, 2017, 11:22:03 AM
I will certainly try to reach out to Mdesign and report with any findings.
He has always done the right thing in the past but hoping him or his Co did not exchange hands .IDK. Z
I found the best correspondence @ MDesignSales@gmail.com
OK so if you grease the Wheel, You Get a response:....
"we never got the Snout Back" but if you send us your address
we will get one out to you today "for promoting Our Product"
I thank all you Guys, and the Mod's for Ur input and
will report Back the Findings after we Get to the 1/4 Mile Next Month
I do not even want to write this:
HERE WE ARE a week and a Day Later, No New Snout, and i have asked them
for a tracking Number... NO RESPONSE, Man I AM HOT, Mdesign....! >:D
I believe it took me a week or so back and forth with them. Just try emailing again, try using the contact form on theit website and try calling them. I was just as frustrated.
Just don't lose your cool and continue to be respectful.
Quote from: FearlessAZ on September 02, 2017, 02:18:17 PM
I believe it took me a week or so back and forth with them. Just try emailing again, try using the contact form on theit website and try calling them. I was just as frustrated.
Just don't lose your cool and continue to be respectful.
I am sorry, however this has been going on for WELL over a Month Now, when I say i will
do something, I ALWAYS try and follow thru, otherwise I do not say I will do it....
Nothing back here yet either....
Quote from: FearlessAZ on September 02, 2017, 02:18:17 PM
I believe it took me a week or so back and forth with them. Just try emailing again, try using the contact form on theit website and try calling them. I was just as frustrated.
Just don't lose your cool and continue to be respectful.
If they want respect maybe they should start treating our members with respect.
Quote from: FoMoCoSHO on September 02, 2017, 02:58:56 PM
Quote from: FearlessAZ on September 02, 2017, 02:18:17 PM
I believe it took me a week or so back and forth with them. Just try emailing again, try using the contact form on theit website and try calling them. I was just as frustrated.
Just don't lose your cool and continue to be respectful.
If they want respect maybe they should start treating our members with respect.
Agreed!
I for one, am happy, based on their craptastic customer support, and apparent flawed product design/production.....
Am super happy I never purchased jack squat from them.
Sent from my SM-N920V using Tapatalk
Same here, no response. Going to email them again today.
I just pm'ed him a courteous friendly reminder. Z
We apologize for the late response as notifications of this forum land in our spam folder.
Out of nearly a thousand and counting systems the failure on the air inlet scoop for the 3.5L EcoBoost accounts to less than 1% of systems. The failure on all of these inlet air scoops are due to over-torqueing of the stainless steel clamps. Stainless steel is of course stronger than ABS therefore when over-torquing the clamps the plastic piece will buckle and/or crack, which is the reason for the failed inlet air scoops. This has nothing to do with the design or style of the system as this issue is an isolated issue. These clamp do not need to be torqued more than hand-tight or sightly snug, and when this is not followed as instructed in the installation instruction and by the warning label on the actual packaging of the stainless steel claps, the issue reported occurs.
Quote from: FoMoCoSHO on August 24, 2017, 06:17:41 PM
So Mdesigns position is that customers are liars until they prove that the part, which is completely useless on its own, is indeed defective?
What say you Mdesign?
This is not true at all. It is typical practice and standard while dealing with any manufacturer warranty to send back the defective piece in order for it to be inspected and for a warranty replacement to be processed. This is standard warranty processing in any industry.
Quote from: irondoor19 on September 02, 2017, 02:31:39 PM
I am sorry, however this has been going on for WELL over a Month Now, when I say i will
do something, I ALWAYS try and follow thru, otherwise I do not say I will do it....
The delay in your warranty processing of your air inlet scoop is due to the fact that your package could not be delivered as sent out. We had to go to our local post office as of recently to inquire and found the issue was due to the fact the package was incorrectly shipped with postage stamps rather than a proper label and locating the package was difficult as it had no tracking number associated with the package. After locating the package there was a balance on the package due to the incorrectly usage of stamps as postage rather than a proper label. You should be receiving an email shortly regarding the replacement of your inlet air scoop.
Any further questions or concerns can be directed to: sales@mdesignperformance.com for the fastest response.
Thank you for openly responding in this forum, I hope this will continue and that notifications from our forum will no longer land in the MDesign spam folder :thumb:
By the way the second snout
Failed at the track after the first run, so
2 snouts, 2 failures, and we now know that the
The suction of the air filter caused this snout
To collapse ... So I will be sending it back the correct
Way... We have looked in detail, and will be
Detailing the failure... And the clamp was not over tightened
I will also report back to the forum....
In contact with them today, look forward to bolting up a replacement.
Out of nearly a thousand and counting systems the failure on the air inlet scoop for the 3.5L EcoBoost accounts to less than 1% of systems. The failure on all of these inlet air scoops are due to over-torqueing of the stainless steel clamps. Stainless steel is of course stronger than ABS therefore when over-torquing the clamps the plastic piece will buckle and/or crack, which is the reason for the failed inlet air scoops. This has nothing to do with the design or style of the system as this issue is an isolated issue. These clamp do not need to be torqued more than hand-tight or sightly snug, and when this is not followed as instructed in the installation instruction and by the warning label on the actual packaging of the stainless steel claps, the issue reported occurs.
The FIRST Snout I sent back WAS NOT Cracked, It was warped due to Excessive Heat (and Maybe the
wrong Material being used)
The delay in your warranty processing of your air inlet scoop is due to the fact that your package could not be delivered as sent out. We had to go to our local post office as of recently to inquire and found the issue was due to the fact the package was incorrectly shipped with postage stamps rather than a proper label and locating the package was difficult as it had no tracking number associated with the package. After locating the package there was a balance on the package due to the incorrectly usage of stamps as postage rather than a proper label. You should be receiving an email shortly regarding the replacement of your inlet air scoop.
"I TAKE FULL RESPONSIBILITY FOR THE MAILING ISSUE"
however you guys are quite slow to respond,
as i can pull the Email String and count the many Emails,
and repeat emails that leave me feeling like "a red Headed Stepchild"
I will also send my concerns as to my & my Master Tech's veiwpoint to Mdesign as Well
Lets hope with our collective brainstorming we can figure out the root cause of the smoted snouts. Material or maybe just plain thickness of the material. The design seems to work great.
Sent my inquiry a bit back to sales@mdesignperformance.com, original order number 92.
I hope Chris and the whole customer service department at MDesign Performance stay on Top of the emails and address any such concerns promptly. Z
For any future questions or concerns please feel free to contact us at: sales@mdesignperformance.com
I really don't believe the warping was due to improper tightening of the bolts. If you saw pictures of how mine looked, I couldn't even begin to come up with an excuse to show that tightening caused that...And I am a grade A bullshitter.
However, I could come up with 10 different reasons of how that looks to be a heat problem.
Yeah, I know I snugged mine until the pipe was no longer able to move around and no more. Had turbo cars for years and know well enough not to over tighten clamps.
I sent this as a New Email to Mdesign @ 10.50 AM today
Sales and Warranty:
I am also the guy that sent you the warped snout via reg mail, and waiting on your response for that.
Not a big fan of your response about over tightening as the cause of all of our issues, and as your
product is more expensive than all the others, we expect the quality and customer service to be ON POINT
I am the original owner of 2 of your intakes for the SHO,s
We are going to get this Strait from the GETGo. NEW Motor, ATP Turbos and a bunch of other goodies
New motor Completed in June,
AND have only been to one other track and this one, This car is driven to and from the Track only
Went to the Track, Ran One Run.. 12.8, Second Run 13.1,
felt like i ran over something on the track with the Drivers Rear tire
we Think WE know right away we have a Heat Soak Problem, SOO looking for anything wrong:
Found the Snout cracked @ the connection to the flex hose, and the part that was cracked off is gone
AND NO we did not over tighten the clamp, looking at the material thickness (my expert opinion it is too thin)
the Tech that works on my car is a master Mech., (he did the entire motor swap ETC)
I want to get another Snout ASAP, Meaning i will pay for one, i do not want to wait,
for ever going back and forth with you guys, if you want to warranty this thing great,
but i would like a response today...if warranty i will send it back 2 Day Priority today...
if i get a response from you by 2.00 PM Today, if i have to pay that is great too, However
We will be rethinking the validity of this design, and looking at other options. ......
We are awaiting their response....
"Actual thickness of this part just over 1/16" .070"
Did your original snout have the reinforcing on the tabs that bolt to the car? I don't see that on mine.
EDIT nevermind, that's the bottom.
Quote from: irondoor19 on September 05, 2017, 10:55:34 AM
I sent this as a New Email to Mdesign @ 10.50 AM today
Sales and Warranty:
I am also the guy that sent you the warped snout via reg mail, and waiting on your response for that.
Not a big fan of your response about over tightening as the cause of all of our issues, and as your
product is more expensive than all the others, we expect the quality and customer service to be ON POINT
I am the original owner of 2 of your intakes for the SHO,s
We are going to get this Strait from the GETGo. NEW Motor, ATP Turbos and a bunch of other goodies
New motor Completed in June,
AND have only been to one other track and this one, This car is driven to and from the Track only
Went to the Track, Ran One Run.. 12.8, Second Run 13.1,
felt like i ran over something on the track with the Drivers Rear tire
we Think WE know right away we have a Heat Soak Problem, SOO looking for anything wrong:
Found the Snout cracked @ the connection to the flex hose, and the part that was cracked off is gone
AND NO we did not over tighten the clamp, looking at the material thickness (my expert opinion it is too thin)
the Tech that works on my car is a master Mech., (he did the entire motor swap ETC)
I want to get another Snout ASAP, Meaning i will pay for one, i do not want to wait,
for ever going back and forth with you guys, if you want to warranty this thing great,
but i would like a response today...if warranty i will send it back 2 Day Priority today...
if i get a response from you by 2.00 PM Today, if i have to pay that is great too, However
We will be rethinking the validity of this design, and looking at other options. ......
We are awaiting their response....
"Actual thickness of this part just over 1/16" .070"
I like to be fair but based on the Pics above there seems to be a ridge,seam on the left side of the snorkel in Red correct? Z
(https://i.imgur.com/PNO0kmEh.jpg?2)
And the endless saga drags on.....
Sent from my SM-N920V using Tapatalk
yes:
there is a crack there, @ the hole, But that is not what broke off
the actual round flange, that attaches to the filter is completely gone
Based on your last pic it would seem that engine flex might be what's really putting all the pressure on the snout.
Quote from: irondoor19 on September 05, 2017, 11:35:48 AM
yes:
there is a crack there, @ the hole, But that is not what broke off
the actual round flange, that attaches to the filter is completely gone
Quote from: Blackhawk on September 05, 2017, 11:48:07 AM
Based on your last pic it would seem that engine flex might be what's really putting all the pressure on the snout.
Quote from: irondoor19 on September 05, 2017, 11:35:48 AM
yes:
there is a crack there, @ the hole, But that is not what broke off
the actual round flange, that attaches to the filter is completely gone
We were thinking about that as well,
When we put the Motor In we changed all the Engine Struts as well
the actual Material thickness for the Brace is like an 1/8", the snout,
and transition to round is Quite Thin (in My Opinion)
Here is a pic that shows a sliver of the Material where it cracked
Quote from: Blackhawk on September 05, 2017, 11:17:36 AM
Did your original snout have the reinforcing on the tabs that bolt to the car? I don't see that on mine.
EDIT nevermind, that's the bottom.
Quote from: irondoor19 on September 05, 2017, 10:55:34 AM
I sent this as a New Email to Mdesign @ 10.50 AM today
Sales and Warranty:
I am also the guy that sent you the warped snout via reg mail, and waiting on your response for that.
Not a big fan of your response about over tightening as the cause of all of our issues, and as your
product is more expensive than all the others, we expect the quality and customer service to be ON POINT
I am the original owner of 2 of your intakes for the SHO,s
We are going to get this Strait from the GETGo. NEW Motor, ATP Turbos and a bunch of other goodies
New motor Completed in June,
AND have only been to one other track and this one, This car is driven to and from the Track only
Went to the Track, Ran One Run.. 12.8, Second Run 13.1,
felt like i ran over something on the track with the Drivers Rear tire
we Think WE know right away we have a Heat Soak Problem, SOO looking for anything wrong:
Found the Snout cracked @ the connection to the flex hose, and the part that was cracked off is gone
AND NO we did not over tighten the clamp, looking at the material thickness (my expert opinion it is too thin)
the Tech that works on my car is a master Mech., (he did the entire motor swap ETC)
I want to get another Snout ASAP, Meaning i will pay for one, i do not want to wait,
for ever going back and forth with you guys, if you want to warranty this thing great,
but i would like a response today...if warranty i will send it back 2 Day Priority today...
if i get a response from you by 2.00 PM Today, if i have to pay that is great too, However
We will be rethinking the validity of this design, and looking at other options. ......
We are awaiting their response....
"Actual thickness of this part just over 1/16" .070"
here is the original Picture of the Warped Snout Sent to Mdesign
cannot tell if it had the additional support....
FWIW lets give MDesign the benefit of the doubt and lets see if they respond accordingly to any such claims. Z
Got a response on the first snout:
Hello James,
Thank you for contacting us.
After inspecting your replacement scoop it seems that the cold air intake system was putting force upon the air inlet scoop which caused it to warp under stress. A replacement inlet air scoop was sent out by USPS Priority Mail with the tracking number: "removed"
Once this replacement air inlet scoop arrives we suggest you recheck your silicone couplers and take up any slack that there may be in order to decrease pressure off the inlet air scoop. The silicone couplers on the carbon fiber charge pipe which contains the air sensor should be inserted all the way onto the carbon fiber charge pipe to the point where the silicone couplers are touching the rubber grommet. This should take up the necessary slack and relieve stress off of the inlet air scoop.
We thank you for your support and patronage.
All the best,
MDesign Performance
"they did not address the second one in any way"
I am interested in how all this plays out. I am currently running one of their early design CAI.
Quote from: irondoor19 on September 06, 2017, 10:31:15 AM
Got a response on the first snout:
Hello James,
Thank you for contacting us.
After inspecting your replacement scoop it seems that the cold air intake system was putting force upon the air inlet scoop which caused it to warp under stress. A replacement inlet air scoop was sent out by USPS Priority Mail with the tracking number: "removed"
Once this replacement air inlet scoop arrives we suggest you recheck your silicone couplers and take up any slack that there may be in order to decrease pressure off the inlet air scoop. The silicone couplers on the carbon fiber charge pipe which contains the air sensor should be inserted all the way onto the carbon fiber charge pipe to the point where the silicone couplers are touching the rubber grommet. This should take up the necessary slack and relieve stress off of the inlet air scoop.
We thank you for your support and patronage.
All the best,
MDesign Performance
"they did not address the second one in any way"
At least you got a response...
Well:
that addresses the first warped one (6 Plus Weeks)
Here is my response to there response:
"Thanks in advance for this, HOW ABOUT the Second Snout....
What do I need to do to get a Second One for my other system
that is detailed in the above email... thanks in advance"
Now will see how long it takes for the second one.....
Give 'em time. 1st one's done, 2nd one should go a bit faster :)
Quote from: SHOdded on September 06, 2017, 12:23:54 PM
Give 'em time. 1st one's done, 2nd one should go a bit faster :)
I am trying to be a Glass Half Full Guy (in my old age) AND We will See....
OMG.... I got the first New replacement Snout from Mdesign,
Low and behold a redesign: with Rubber and Steel Inserts to Isolate
the thing from the Air Inlet of the CAR... GREAT and welcome update
Thanks Mdesign,
and I hope to get the Second bad one in the near future (like Christmas) :-[
Thats great to hear there's progress in the works!!! hoping the new revised part is more structurally sound against the heat and elements considering the price tag of a new intake. Z
Well, I might go ahead and order mine now. I've been waiting.
That thing looks much better. Yet they say its how you install it ?.......
At least they updated a problem part.
FWIW here are the two for comparison. Z
Pic's(Courtesy)of irondoor19. :)
This new Snorkel appears to be seamless!!!!!!!!!. Z :o
Previous version snout
(https://i.imgur.com/PNO0kmEh.jpg?2)
Updated version snout
(https://i.imgur.com/3was5OVh.jpg?1)
UPDATE ON THE SECOND SNOUT W MDESIGN:.... NOT A PEEP SINCE SEPT 6, I sent this today:
OK :
2 weeks have gone by...
So this issue with the second Snout NEEDS TO BE ADDRESSED
DATE OF MFG: 4/18/15, S/N X 1023H, I want to get another one,
EVEN if I have to pay for it,
I CAN ALSO SEND THE SECOND ONE BACK...
PLEASE RESPOND. I am TRYING to patient......
I was waiting to see if you had heard anything back yet. I have not heard back either yet, going on 2 months since last reply from them. Have sent 3 emails since then, getting ready to fire off another one soon.
Quote from: firewater88 on September 18, 2017, 10:33:00 AM
I was waiting to see if you had heard anything back yet. I have not heard back either yet, going on 2 months since last reply from them. Have sent 3 emails since then, getting ready to fire off another one soon.
Now I did get the first New Design Snout, and this is the Second one that broke
(IF I was driving the Car Regularly I would Be very Pissed Off). AND I say i would pay
for one in all the last Emails. What hacks me off is that they Just Ignore you, AND
If I did business this way, i would be out of business :nuclear:
Oh boy, like I said previously......
"and the saga continues".
Yawn.
Sent from my SM-N920V using Tapatalk
I just pm'ed him a courteous friendly reminder. Z :hmmm:
I made certain this did not end up on there spam folder.
Quote from: ZSHO on September 18, 2017, 11:36:09 AM
I just pm'ed him a courteous friendly reminder. Z :hmmm:
I made certain this did not end up on there spam folder.
HA that did it, Wow, Will send it back today, with a tracking NO, thanks for that
Still kind of strange that they would respond to a forum PM than from regular customer emails?...That would kind of bug me...Seems they only respond when it becomes a public issue, as to avoid bad pub
Quote from: AJP turbo on September 18, 2017, 12:52:14 PM
Still kind of strange that they would respond to a forum PM than from regular customer emails?...That would kind of bug me...Seems they only respond when it becomes a public issue, as to avoid bad pub
Agreed completely!
Although very nice of Z to intervene, seems like he's been having to do so, WAYYYYYY to much.
If I was a direct customer, I'd expect a direct answer. One in which doesn't necessitate a constant, 3rd party intervention.
Sent from my SM-N920V using Tapatalk
Yes. More people here read than post as in most forums.
I have learned not to trust this Intake place.
I bought the light kit from Drive Bright DRLs since people said they work well. Lets just say I got the same treatment as people here are getting from the intake place. My kit was of terrible quality and I had a DOA puddle light. 3 emails. multiple Phone calls. Very very poor customer service. Now I gotta pray that the kit makes it a year. If I need warranty stuff replaced. I cannot imagine how long that will take. Same situation here with the intake. Nope Not gonna. It looks awesome but its not worth the hassle.
Quote from: Macgyver on September 18, 2017, 08:28:42 PM
Yes. More people here read than post as in most forums.
I have learned not to trust this Intake place.
I bought the light kit from Drive Bright DRLs since people said they work well. Lets just say I got the same treatment as people here are getting from the intake place. My kit was of terrible quality and I had a DOA puddle light. 3 emails. multiple Phone calls. Very very poor customer service. Now I gotta pray that the kit makes it a year. If I need warranty stuff replaced. I cannot imagine how long that will take. Same situation here with the intake. Nope Not gonna. It looks awesome but its not worth the hassle.
Funny, I had an issue from drive bright and got a response on a day and a replacement sent out the next day.
So contact I had was Sept 6th asking for pics and I responded within a day with them. Sent another ping on the 15th and still haven't heard anything. It's sad because I am really happy with the product and am strong advocate on facebook for it.
Sorry to hear about your issues. As most people know here -- I never was a fan of the M-Design intakes for multiple reasons. I even did a heat soak video as a result of this intake. The plastics used must not have had the high temperature characteristics as found with K&N and other known intakes. Remember plastic and metal intakes have different properties -- such as insulation and convection. In this case, Convection is drawing heat away - Insulate is holding heat. Plastics hold heat much longer than metal, which could lead to that warping and distortion. I mean look at radiator hoses.
For grins -- here's my heat soak video. https://www.youtube.com/watch?v=TyUZPMmCDxw (https://www.youtube.com/watch?v=TyUZPMmCDxw)
( and before anyone gets bent out of shape (pun intended) -- I'm entitled to my own opinions ;) )
I hope everyone gets resolution to their issues!
Still nothing since the 6th :(
Quote from: Blackhawk on September 19, 2017, 12:24:45 PM
So contact I had was Sept 6th asking for pics and I responded within a day with them. Sent another ping on the 15th and still haven't heard anything. It's sad because I am really happy with the product and am strong advocate on facebook for it.
I will no longer intervene in this thread,due diligence on my part as the word needs to get out to the Ecoboost community of the lack of customer service and support that they have shown to each respective member here on this forum.
If you have a complaint please feel free to share your personal experience and post it on this thread. Z
Thanks Z, I think you have given them a fair chance.
Quote from: ZSHO on September 25, 2017, 12:17:03 PM
I will no longer intervene,due diligence on my part as the word needs to get out to the Ecoboost community of the lack of customer service and support. Z
Wow. Oh well.
I ordered one from Amazon on the 6th and received it last week, so about 2-3 weeks. No issues so far but will update if I have any.
I sent the Second One Back last week, they got it Friday, and low and behold, i have
a tracking no for the second one, I checked it, Should be here tomorrow... Now i still
do not understand the Selective response, as several members are still hanging..
I am a BIG Fan of the Product, Just not a big fan of the way they handle problems or issues.... :-\
It certainly is eye candy when you open the hood. I can see why people buy them.
I'm only leaving this topic and group so that others can see not to order/use this vendor.
In 6 months we'll remove this board entirely. I do not want our members getting jacked around like this.
Mike
Quote from: firewater88 on September 18, 2017, 10:33:00 AM
I was waiting to see if you had heard anything back yet. I have not heard back either yet, going on 2 months since last reply from them. Have sent 3 emails since then, getting ready to fire off another one soon.
Hello Firewatere88, we have sent you a PM in order to solve this issue for you.
Quote from: AJP turbo on September 18, 2017, 12:52:14 PM
Still kind of strange that they would respond to a forum PM than from regular customer emails?...That would kind of bug me...Seems they only respond when it becomes a public issue, as to avoid bad pub
We are responding to all customer emails and do respond to all customer emails. So far we have received emails from only two customers in regards to this issue, one that is in this thread who had the inlet air scoop replaced. The best way to contact us is directly through our email rather than the forum for the quickest response at sales@mdesignperformance.com
Quote from: Blackhawk on September 19, 2017, 12:24:45 PM
So contact I had was Sept 6th asking for pics and I responded within a day with them. Sent another ping on the 15th and still haven't heard anything. It's sad because I am really happy with the product and am strong advocate on facebook for it.
Hello Blackhawk, we have also sent you a PM in order to solve this issue.
I did not contact them as mentioned ^^^,still received a PM . IDK .Z
Hello ZSHO, thank you for contacting us. The quickest way to reach us always is to use our email, sales@mdesignperformance.com . There are a vast abundance of vehicle forums on the internet and we are unfortunately unable to monitor them all. This is the reason that we ask everyone to contact us directly for the quickest response. We hope you can understand this and spread this information as so far we have only had 2 clients email us directly with issues to the air inlet scoop in the past 3 months.
I can confirm I got a PM last night, hopefully things get sorted.
I heard from them as well, very pumped!
Got mine too! They are even sending out a new one without me sending in the broken one because of the delay. I wonder if their email system got messed up? I know I emailed several times, both replying to a long email string and creating a new email.
Cool Beans!! Two wrongs don't make a right!!!!!. Z
I just hope the replacement snout holds up. If it does, that will be a nice step forward.
Still dont trust them. It shouldnt happen like this in the first place. I am on a couple of FB groups and the complaints are the same there too.
SO i got the 2ND snout, and low and behold,
NO grommets or Metal inserts like the New First One
NOT A BIG DEAl, will i say something to them.. NO WAY
I will figure it out myself....
Quote from: irondoor19 on September 29, 2017, 10:23:42 AM
SO i got the 2ND snout, and low and behold,
NO grommets or Metal inserts like the New First One
NOT A BIG DEAl, will i say something to them.. NO WAY
I will figure it out myself....
Why wouldn't you bust their balls at this point? They had not one, but TWO, failures on vehicles you own, and they replacements differ? Seems like if there was a revision, you got a revised part previously, and they sent you an old stock, non-revised part as the second (which is a garbage thing to do, and likely will fail again). So why not bust their balls now, to get a proper revised part, in hopes of avoiding another failure and the whole ordeal again?
They never came with the grommets, you have to pull those off your stock intake.
Quote from: irondoor19 on September 29, 2017, 10:23:42 AM
SO i got the 2ND snout, and low and behold,
NO grommets or Metal inserts like the New First One
NOT A BIG DEAl, will i say something to them.. NO WAY
I will figure it out myself....
If anyone comes out of this whole ordeal with an extra snout, be it fully functional or easily repairable, I'd be interested in purchasing it from ya. Hope everyone gets taken care of
Quote from: Colorado-SHOBro on September 29, 2017, 11:53:10 AM
If anyone comes out of this whole ordeal with an extra snout, be it fully functional or easily repairable, I'd be interested in purchasing it from ya. Hope everyone gets taken care of
Seriously, the snout is like the only thing you'd need in order to easily build your own custom intake. Other than the snout you could buy everything you need at home depot and Autozone. If they would sell the snout by itself, I would do that in a heartbeat to try and build something myself.
Just a quick update, I received a tracking number. So happy to get this resolved and get it back on the car.
Ditto here got my tracking number, very happy!
Quote from: Agentlongwood on September 29, 2017, 03:19:46 PM
Quote from: Colorado-SHOBro on September 29, 2017, 11:53:10 AM
If anyone comes out of this whole ordeal with an extra snout, be it fully functional or easily repairable, I'd be interested in purchasing it from ya. Hope everyone gets taken care of
Seriously, the snout is like the only thing you'd need in order to easily build your own custom intake. Other than the snout you could buy everything you need at home depot and Autozone. If they would sell the snout by itself, I would do that in a heartbeat to try and build something myself.
exactly. That's what i'm trying to do. Design my own and even improve on the design if possible. Pretty sure Mdesign just fabs these cheapo ebay kits to be bolt on applications anyway. then gives crap customer service when the one custom piece they build sh!ts the bed. LOL
http://www.ebay.com/itm/Universal-3-Filter-Box-Title-Carbon-Fiber-Induction-Ram-Cold-Air-Intake-System-/371977252343?hash=item569b926df7:g:CXgAAOSwXetZOl0Q&vxp=mtr (http://www.ebay.com/itm/Universal-3-Filter-Box-Title-Carbon-Fiber-Induction-Ram-Cold-Air-Intake-System-/371977252343?hash=item569b926df7:g:CXgAAOSwXetZOl0Q&vxp=mtr)
Progress of any kind is always welcomed. Z
For those of you who ordered your parts on Amazon -- PLEASE provide reviews of the intake system. Amazon reviews are taken seriously, and will save a ton of people a lot of headache. I have an amazon business myself (not related to cars), and I appreciate when people weed out the bad apples. Just some food for thought.
Quote from: Colorado-SHOBro on October 03, 2017, 11:17:28 AM
Quote from: Agentlongwood on September 29, 2017, 03:19:46 PM
Quote from: Colorado-SHOBro on September 29, 2017, 11:53:10 AM
If anyone comes out of this whole ordeal with an extra snout, be it fully functional or easily repairable, I'd be interested in purchasing it from ya. Hope everyone gets taken care of
Seriously, the snout is like the only thing you'd need in order to easily build your own custom intake. Other than the snout you could buy everything you need at home depot and Autozone. If they would sell the snout by itself, I would do that in a heartbeat to try and build something myself.
exactly. That's what i'm trying to do. Design my own and even improve on the design if possible. Pretty sure Mdesign just fabs these cheapo ebay kits to be bolt on applications anyway. then gives crap customer service when the one custom piece they build sh!ts the bed. LOL
http://www.ebay.com/itm/Universal-3-Filter-Box-Title-Carbon-Fiber-Induction-Ram-Cold-Air-Intake-System-/371977252343?hash=item569b926df7:g:CXgAAOSwXetZOl0Q&vxp=mtr (http://www.ebay.com/itm/Universal-3-Filter-Box-Title-Carbon-Fiber-Induction-Ram-Cold-Air-Intake-System-/371977252343?hash=item569b926df7:g:CXgAAOSwXetZOl0Q&vxp=mtr)
Well the reviews here in these forums of this $250 intake show it with no power gains per say and some IAT lowering. So this $26 ebay kit could do the same thing. lol
Quote from: Macgyver on October 03, 2017, 11:06:56 PM
Well the reviews here in these forums of this $250 intake show it with no power gains per say and some IAT lowering. So this $26 ebay kit could do the same thing. lol
I'd build my own just for the sake of not having to remove it to get to the trans dip stick. Beyond that, the sound is an added bonus. If I could build it for cheap and easy, I would in a heart beat. But $300 for zero added horsepower? I'm not a mathematician but that sounds like a bad HP per dollar ratio.
Quote from: derfdog15 on September 29, 2017, 10:28:47 AM
Quote from: irondoor19 on September 29, 2017, 10:23:42 AM
SO i got the 2ND snout, and low and behold,
NO grommets or Metal inserts like the New First One
NOT A BIG DEAl, will i say something to them.. NO WAY
I will figure it out myself....
Why wouldn't you bust their balls at this point? They had not one, but TWO, failures on vehicles you own, and they replacements differ? Seems like if there was a revision, you got a revised part previously, and they sent you an old stock, non-revised part as the second (which is a garbage thing to do, and likely will fail again). So why not bust their balls now, to get a proper revised part, in hopes of avoiding another failure and the whole ordeal again?
OK:
the situation is as follows:
In both cases (New Snout) was received, the First one had grommets and Metal inserts
The second one (Still new Design had no grommets and no Inserts) I believe Mdesign has
attempted to fix a design Flaw, the grommets and inserts are there to isolate the snout from
being hard fixed to the front of the car. the Material thickness is still a Question Mark less than 1/16"
for the actual overall thickness of the Oval to the square...NOW the bracket thickness has improved
along with the extra bracing of that bracket...ALSo has the actual material Changed (DO NOT KNOW)
To respond to the other comments: there is no hard evidence to prove that
there is no horsepower advantage or lack there of. Also the heat soak experiment
did not include the Mdesign in that test. SO the jury is still out... YES i will be sending MDesign
a Email to voice My Displeasure with the Time and effort it took to get them to respond, and am i looking at building my own transition (fabricator is looking at it now): YES I AM,...
First Pic: Second Snout received W/O Grommets
Second Pic: First Snout received with Grommets
Quote from: Agentlongwood on October 04, 2017, 12:02:19 AM
Quote from: Macgyver on October 03, 2017, 11:06:56 PM
Well the reviews here in these forums of this $250 intake show it with no power gains per say and some IAT lowering. So this $26 ebay kit could do the same thing. lol
I'd build my own just for the sake of not having to remove it to get to the trans dip stick. Beyond that, the sound is an added bonus. If I could build it for cheap and easy, I would in a heart beat. But $300 for zero added horsepower? I'm not a mathematician but that sounds like a bad HP per dollar ratio.
If you're going to do something 'just for' whatever reason, than pulling out math skills to complain about price per performance doesn't make sense.
Sent from my Nexus 6P using Tapatalk
Quote from: J-Will on October 04, 2017, 12:07:48 PM
If you're going to do something 'just for' whatever reason, than pulling out math skills to complain about price per performance doesn't make sense.
Sent from my Nexus 6P using Tapatalk
Yes, that's the whole joke. You don't actually need much in the way of "math skills" to know a ratio of zero hp/dollar, is a waste of money lol. So why pay $300 if we could buy the snout alone and build the rest? You gain no power either way, so why spend the extra money? For example, I'd pay 50 bucks for cool sounds and easier trans access. For $300 however, it had better do that PLUS add some tangible performance benefit. Sorry if that was ambiguous in the earlier post.
Quote from: Agentlongwood on October 04, 2017, 03:39:01 PM
Quote from: J-Will on October 04, 2017, 12:07:48 PM
If you're going to do something 'just for' whatever reason, than pulling out math skills to complain about price per performance doesn't make sense.
Sent from my Nexus 6P using Tapatalk
Yes, that's the whole joke. You don't actually need much in the way of "math skills" to know a ratio of zero hp/dollar, is a waste of money lol. So why pay $300 if we could buy the snout alone and build the rest? You gain no power either way, so why spend the extra money? For example, I'd pay 50 bucks for cool sounds and easier trans access. For $300 however, it had better do that PLUS add some tangible performance benefit. Sorry if that was ambiguous in the earlier post.
No, I got it. My point was that you said you would do it 'just for' the sake of not having to remove it to get to the trans dip stick. So what does any other non-dipstick related ratio matter?
Sent from my Nexus 6P using Tapatalk
Quote from: J-Will on October 04, 2017, 03:41:15 PM
No, I got it. My point was that you said you would do it 'just for' the sake of not having to remove it to get to the trans dip stick. So what does any other non-dipstick related ratio matter?
Sent from my Nexus 6P using Tapatalk
Gotcha. It only matters because of price. At $50 it may be worth it. At $300 it's way harder to justify doing it "just for" dipstick access.
I know the instructions for mine(early 2016) had me transfer the grommets/inserts from my stock intake and I moved them back when I put the stock intake back on. Maybe the newer version has better ones but it always used some form of grommet and insert, hopefully MDesign can chime in. My new snout comes tomorrow, I'll see if it has them.
Quote from: irondoor19 on October 04, 2017, 11:43:14 AM
Quote from: derfdog15 on September 29, 2017, 10:28:47 AM
Quote from: irondoor19 on September 29, 2017, 10:23:42 AM
SO i got the 2ND snout, and low and behold,
NO grommets or Metal inserts like the New First One
NOT A BIG DEAl, will i say something to them.. NO WAY
I will figure it out myself....
Why wouldn't you bust their balls at this point? They had not one, but TWO, failures on vehicles you own, and they replacements differ? Seems like if there was a revision, you got a revised part previously, and they sent you an old stock, non-revised part as the second (which is a garbage thing to do, and likely will fail again). So why not bust their balls now, to get a proper revised part, in hopes of avoiding another failure and the whole ordeal again?
OK:
the situation is as follows:
In both cases (New Snout) was received, the First one had grommets and Metal inserts
The second one (Still new Design had no grommets and no Inserts) I believe Mdesign has
attempted to fix a design Flaw, the grommets and inserts are there to isolate the snout from
being hard fixed to the front of the car. the Material thickness is still a Question Mark less than 1/16"
for the actual overall thickness of the Oval to the square...NOW the bracket thickness has improved
along with the extra bracing of that bracket...ALSo has the actual material Changed (DO NOT KNOW)
To respond to the other comments: there is no hard evidence to prove that
there is no horsepower advantage or lack there of. Also the heat soak experiment
did not include the Mdesign in that test. SO the jury is still out... YES i will be sending MDesign
a Email to voice My Displeasure with the Time and effort it took to get them to respond, and am i looking at building my own transition (fabricator is looking at it now): YES I AM,...
First Pic: Second Snout received W/O Grommets
Second Pic: First Snout received with Grommets
Quote from: irondoor19 on October 04, 2017, 11:43:14 AM
Quote from: derfdog15 on September 29, 2017, 10:28:47 AM
Quote from: irondoor19 on September 29, 2017, 10:23:42 AM
To respond to the other comments: there is no hard evidence to prove that
there is no horsepower advantage or lack there of. Also the heat soak experiment
did not include the Mdesign in that test. SO the jury is still out... YES i will be sending MDesign
a Email to voice My Displeasure with the Time and effort it took to get them to respond, and am i looking at building my own transition (fabricator is looking at it now): YES I AM,...
First Pic: Second Snout received W/O Grommets
Second Pic: First Snout received with Grommets
There are a few threads here in this forum of real world testing showing none if not minimal gains. Just like adding any intake on the SHO adds none or very little power gains. Cept for the people designing them. Then of course their dyno shows lots of power gains and lower intake temps.
Evidence. When people come in here and ask. What are the best mods for the SHO that add power and what do I need for a tune. It is always the same;
3bar map. 170 Thermo. 1 step colder plugs. In fact. When I asked AJP Turbo. He said all you need for the tune that really makes a difference is the 3 bar map.
Would I buy this now. No. Does it look really good Yes. Pop the hood and this thing stands out. Too bad their customer service doesnt stand out too.
Got replacement in mail today, unfortunately the Flex got dropped off at the shop to get the front coilovers on, so I'll have to wait to put this on.
Just discovered that my Intake Snout is broken. I have emailed and messaged on facebook. I still have not have received a response. I purchased my CAI November 2016 for the Thanksgiving sale. I didn't receive the CAI until after Christmas. I hope they make this right.
Jeez... at this point I feel like someone should just take an MDesign snout and use it as a template to CNC the part out of aluminum. Make a fortune replacing warped/broken plastic snouts, lol.
Quote from: Agentlongwood on October 26, 2017, 01:53:20 PM
Jeez... at this point I feel like someone should just take an MDesign snout and use it as a template to CNC the part out of aluminum. Make a fortune replacing warped/broken plastic snouts, lol.
CNC would be rather difficult, and very wasteful (Difficult because of the thickness of the part near the end of machining, and wasteful because of the large internal volume that would need to be removed). Hydroforming would be much better for a part this shape and thickness. Form the main section from standard round tubing and then weld on the mounting tabs.
Edit: Looking at the part again, the easiest way could possibly be to make and inner die and outer mold for a press and form the snout from an aluminum tube that way.
Quote from: warkentinkd on October 26, 2017, 01:27:08 PM
Just discovered that my Intake Snout is broken. I have emailed and messaged on facebook. I still have not have received a response. I purchased my CAI November 2016 for the Thanksgiving sale. I didn't receive the CAI until after Christmas. I hope they make this right.
Lets give it a little time, then contact them again.
Quote from: warkentinkd on October 26, 2017, 01:27:08 PM
Just discovered that my Intake Snout is broken. I have emailed and messaged on facebook. I still have not have received a response. I purchased my CAI November 2016 for the Thanksgiving sale. I didn't receive the CAI until after Christmas. I hope they make this right.
Welcome warkentinkd!! X2 give them some time but in the meantime Due setup an intro @ your earliest convenience,thanks. Z
https://www.ecoboostperformanceforum.com/index.php/board,14.0.html (https://www.ecoboostperformanceforum.com/index.php/board,14.0.html)
Quote from: ZSHO on October 26, 2017, 03:42:22 PM
Welcome warkentinkd!! X2 give them some time but in the meantime Due setup an intro @ your earliest convenience,thanks. Z
https://www.ecoboostperformanceforum.com/index.php/board,14.0.html (https://www.ecoboostperformanceforum.com/index.php/board,14.0.html)
Thanks Z. I will give them sometime.
I received a response from MDesign today. They will be sending me a replacement intake inlet scoop. Thanks MDesign for standing by your product and sending out the replacement!
Quote from: warkentinkd on November 01, 2017, 01:52:44 AM
I received a response from MDesign today. They will be sending me a replacement intake inlet scoop. Thanks MDesign for standing by your product and sending out the replacement!
Glad everything worked out in your favor! Btw did you receive a Tracking # ?
If not hope you receive it before your initial purchase date!!. Z
Quote from: ZSHO on November 01, 2017, 07:03:44 AM
Quote from: warkentinkd on November 01, 2017, 01:52:44 AM
I received a response from MDesign today. They will be sending me a replacement intake inlet scoop. Thanks MDesign for standing by your product and sending out the replacement!
Glad everything worked out in your favor! Btw did you receive a Tracking # ?
If not hope you receive it before your initial purchase date!!. Z
I didn't receive a tracking # but they said I should receive the replacement within 2 to 4 business days.
Quote from: warkentinkd on November 02, 2017, 11:16:04 AM
Quote from: ZSHO on November 01, 2017, 07:03:44 AM
Quote from: warkentinkd on November 01, 2017, 01:52:44 AM
I received a response from MDesign today. They will be sending me a replacement intake inlet scoop. Thanks MDesign for standing by your product and sending out the replacement!
Glad everything worked out in your favor! Btw did you receive a Tracking # ?
If not hope you receive it before your initial purchase date!!. Z
I didn't receive a tracking # but they said I should receive the replacement within 2 to 4 business days.
Best of luck and keep us updated.
FYI -the security verification feature should be gone now as this is your 5th post. Z
Just providing an update. I received the replacement snout sometime last week. I installed it yesterday. Thanks for everyone's help!