2017 Lincoln MKZ - Limp Mode - No rolling starts - More FUN

[AJP turbo]

Im pretty comfortable saying you simply hit reduced power mode(limp mode)...cant say why though...could be a tune problem....wouldnt worry about it but it is ashame....updated ford tunes had items that specifically addressed that and helped so im surprised it still happens as much...but that's assuming its a tune problem

[14SHOCAR]

But Limp mode even after a restart?

[AJP turbo]

Yeah thats a bit strange...send me that strategy when you can

[Brucelinc]

That service advisor obviously doesn't know his ass from a hole in the ground.  I am beginning to wonder about the tech. 

[14SHOCAR]

That service advisor obviously doesn't know his ass from a hole in the ground.  I am beginning to wonder about the tech.

The service advisor said he was going to call me back in 30 minutes from when I sent that post... Still holding my breath.

[lamrith]

That service advisor obviously doesn't know his ass from a hole in the ground.  I am beginning to wonder about the tech.

The service advisor said he was going to call me back in 30 minutes from when I sent that post... Still holding my breath.

Maybe time to get the service manager, or regional service manager involved.  You are more patient than I.  Brand new 2017 with oddball issue that could cause a serious accident and then vague response from service writer....  I am hoping they put you up in a nice fully loaded loaner car at least.

[Brucelinc]

Any updates?

[14SHOCAR]

Sorry for the delay on the updates. I have a bit more ridiculousness to talk about as an update.... I finally ended up losing my cool last Friday as it pertains to my car. The dealership never called me back as I had asked. I left an extended message on Friday morning stating "I've been extremely patient and I haven't gotten a call back from you about my car.". About an hour later, I got a call from the service advisor (of course I missed the call), and he asked if one of his technicians could take the car for the weekend to see if the issue happens again. Infuriated, I called back and said "I will not let one of your mechanics joy ride in my car over the weekend, especially since "nothing is wrong". 

So I stopped in and spoke with the sales guy -- who I've worked with on 4 vehicles, and he lit a fire underneath everyone about my car. I ended up speaking with the General Manager and Service Manager. We found out something very interesting.... Sync 3 does not have the "vehicle health report" anymore. In fact, they removed the feature. So really, all we could do is scan for DTCs which were blank. So we were brainstorming what would cause the DTCs to clear without any intervention.

With it being seemingly an electrical issue, they thought maybe it was a bad cell in my battery. (as if I activated traction control when I was turning / accelerating, and it dipped the voltage to a level that screwed up my car.) Now AJP -- before you tell me how all levels of bullsh*** this is. I agree. I was giving the dealership an opportunity to fix the vehicle per... the lemon law.

So they kept my vehicle over the weekend to do "battery tests". I got a call Monday where they told me they were "charging my battery over the weekend" and they found a bad cell in the battery. Little did they know, I stopped at the vehicle on Sunday (dealerships are closed on Sundays in Wisconsin) to get my sunglasses. I was able to unlock the car, and I resynced my phone to the car after we did a master reset of the Sync system. (in our efforts to find out that there is no vehicle health report). Yup... charging my battery.

I really don't buy the "bad battery story". They had my car for a total of 10 days to figure out what's wrong with the vehicle. I had to go to a conference in Chicago on Monday so I ended up taking the loaner down here -- putting miles on the loaner instead. In the mean time, they are sending my car to the body shop to do a free "ding" repair on my driver side door from some ass hat that opened their door into my car.

So all in all........ leaves me pretty angry. Is there a complaint line that I can call about this with Lincoln? This IS an issue.

[lamrith]

So they kept my vehicle over the weekend to do "battery tests". I got a call Monday where they told me they were "charging my battery over the weekend" and they found a bad cell in the battery. Little did they know, I stopped at the vehicle on Sunday (dealerships are closed on Sundays in Wisconsin) to get my sunglasses. I was able to unlock the car, and I resynced my phone to the car after we did a master reset of the Sync system. (in our efforts to find out that there is no vehicle health report). Yup... charging my battery.

So wait they claimed to be charging your battery, and not only did they not have it charging, but they left your car out in the open in an unsecured location that you had access to while the business was closed?

WOW you really have maintained your cool.  I would have torn them up if I got a message like that which was a flat out lie.  That is why nobody trusts dealer or even mechanics in general anymore.  MAYBE they charged it Fri-Sat and decided it was a bad battery, so took it off the charger, bug maybe.  And still why leave your car outside where anyone can get access to it.  Customers rig to me should be at least behind a locked gate. 

Big question for you, is there another Lincoln or Ford dealer anywhere around?  Have you tried to find/contact the regional lincoln rep?  Might be worth a call/email and ask him if there is another dealer you can use.  I would make sure to let your sales guy know the weekend events and message you were left. 

[ZSHO]

I would of Hung there nuts out to dry!!!!!!

[14SHOCAR]

I sent an email to the Owner of the dealership and CC'd the Sales rep. I gave both praise and criticism and am trying my best to stay calm. I learned a very interesting thing when I did a lemon law claim on my BMW. The dealership doesn't have to work with you. Its an agreement between you and the manufacturer.

Probably why I'm being so nice -- The dealership doesn't "have" to fix anything.

[lamrith]

I sent an email to the Owner of the dealership and CC'd the Sales rep. I gave both praise and criticism and am trying my best to stay calm. I learned a very interesting thing when I did a lemon law claim on my BMW. The dealership doesn't have to work with you. Its an agreement between you and the manufacturer.

Probably why I'm being so nice -- The dealership doesn't "have" to fix anything.

That is interesting, I would think as the only physical local front for the Co and the seller of the vehicle that they would have legal responsibility to help.  Though they are not Mfg owned so I can see that side of it as well.  Either way, the fact they lied is pretty ridiculous.  Wishing the best for you, I am sure you just want it fixed, but phantom electrical or other issues that cannot be identified are the worst as you never know if they are fixed or just waiting the next event.

[DerricksSho]

sorry to hear all your troubles and hope you get them worked out nothing worse than working hard for something you cant enjoy.

[14SHOCAR]

Update is as follows:

I spoke with the sales guy and the general manager in-person about my car. They performed an oil change on the car with a paper filter to make sure there were no metal shavings in the oil. The oil was metal free.

They still insist it was a bad cell in the battery of the car. I am not entirely sure how that could cause ECU issues but since I got the car back, I've had no issues what-so-ever. I've run the gas low and have been trying to replicate the issue. So far, I can't. I'll be ready with camera in hand, however, if it happens again.

I did notice an electrical fluctuation in the rear dome light in the car. The rear LED is pulsing right now... which I'll have a video of sometime in the future. Annoying but not urgent. The front dome lights are just fine.

So, whatever the issue was, it's gone for now.

[SHOdded]

I would say the dealership did good!