Just got off the phone with Lincoln. I told them they got the diagnosis wrong and only the seals need to be replaced. The guy gave me the spiel about how his technicians looked the car over and he said the PTU needs to be replaced. I told him his guy was wrong and there's no way to diagnose that without any ptu symptoms or even looking in the thing. There's nothing wrong with it other than a transmission leak at the compression seal.
So he basically said they'll do the seals if i wanted, but that's it probably not going to fix the problem. I said i'll be dropping the car off later today and that's what I wanted them to do. That's where it ended during the first call.
Maybe 10 minutes later, he called me back and apologized. Said he looked over the TSB with the technician and I'm 100% right. Only the seals need to be replaced and not the PTU. He apologized about 10 times during that conversation. I asked how they could possibly mess up something as simple as looking at a bar code and following directions and he didn't have an answer for me. Just kept apologizing.
So that's where I am now. Saved myself from their $1100 mistake and all they could tell me is they were sorry and they didn't know how they messed this up.
