lol, my neighbor takes his 2001 cts to a GM dealership he didnt even buy a single car from, for an oil change, and he just loves his GM dealership. They give him a brand new cts for a loaner while he is having an oil change. I take my SHO to my dealership, 10months/3yrs after I bought it(48K$), and they take the car for couple of days, and state we don't have a loaner for you. this dealership owns the entire city of dealerships, lots full of cars, new and used....But that's not my complaint, just adding to your comment.