Please help...programming issues

[midnightmaraude]

The Ford Owners site regularly runs the 29.95 oil change+ special, worth looking into, if you trust the dealership

Is that for Mobil1 Synthetic oil?  Is that at a website or something?

So this morning on the way to work (highway travel), I put the pedal to the floor.  Man!  It's hard to explain but it's a very smooth acceleration, I got it up to 120mph which I've never done in the car before.  It was so fast getting there and smooth you could hardly tell you were actually going that fast.  I could have kept it going too but I got scared and backed off it.  This is using the boost unleashed 93 tune.  Very pleased.  The temperature was below the half mark too

Yea they charged me $89.43 for the oil change.

Thermostat install (which I provided) 1.40 hours at $85 an hour was $119
Spark Plug install (which I provided) 1.80 hours $153
Coolant replacement $14.99
Total $376.42     and they only had the car 2 hours and 15 minutes.  Jerks.

So total time listed is 3 hours 12 minutes.
They over charged 57 minutes.

So does one pay for AN HOUR LABOR which could include everything they did. Like say one was doing the spark plugs at the same time someone was doing the coolant.  Is it okay for them to separate the two and bill them separately?  There's also the oil change which takes atleast 15 minutes with it up on the lift and stuff so let's call it 2 hours they had to do both plugs and thermostat. 

I know I should let this go but part of me wants to go down there and get an explanation. 

[Brucelinc]

I am glad you like the tune.  I am not surprised, though!    Tuning my MKS was the best thing I ever did with a car.

Not to be insulting or to pour salt in your wounds about service pricing but why didn't you ask what these services were going to cost before you had them done?   The plugs and thermostat replacement are easy routine services with a time allotment in the flat rate manual.   They would be billed separately because they are two separate jobs.   Any dealer or service facility would have told you what the cost was going to be prior to doing the job if you had asked. 

Again, enjoy the tune and your SHO! 

[midnightmaraude]

It just seems dishonest to charge a flat rate if the job takes less time to do in the end is my argument. You're right I should've asked what the price would be. 

[SHOdded]

Don't forget to factor in the fact that this way technicians get paid for knowledge, experience and efficiency.  By the book, they are allowed to charge a certain amount of time.  If they go over, and their policy is to use book rates, they cannot upcharge you.  Works both ways, in theory.

Ford specials are on the Ford website:
http://owner.ford.com/maintenance/service-coupons-and-offers.html

[ZSHO]

I would honestly be worried and upset if the car was not running right after spending that amount which is not to bad as mentioned earlier,dont let the negativity from being charged a bit high prevent you from enjoying your car and tune and unfortunately it has happened to many of us,lesson learned and time to enjoy a long awaited safe driving experience preferably under 120mph.  Z   

[midnightmaraude]

any of you using the unleashed tunes which do you prefer ?  I've only tried the boost.  Stick with that one or any others have mileage gain plus performance maybe?