Sorry for being off for a moment. I was at SEMA and then this. I took my car to the shop as the key fob was falling apart. Did it a few times while in my pocket. Ford said to bring in both keys so they could program a new one. Well, the 'nice staff' at the local shop decided to run my clean car through their car wash. Must be second nature to the porters there. I get in my car and go. Went to grab some gas up the road and notice my fender heat extractor was missing. I was like s***, it blew off somewhere. Then looked and noticed every 5-6" down the car was a dent and every inch past that was missing paint from the front door to the end of the back door (come to find out another brush does the work on the back portion of their cars.
I race back over to the dealer. I could see this not going well "You did not notice, and you left the lot, not our fault" believe me I have been there once before with a set of rear tires and caked up tread upon pickup with steel belting showing. They started to say it was not their fault at which point I showed them both a picture of and the actually soapy SHO side fender piece. I guess it got caught behind one of the bristles and was torn from the car. At first they were still trying to find a way to say it might not have been their fault. I said lets look over at that new King Ranch F150 that is sitting wet ready for the new owner to pick it up. They said ok. BAM damage down the entire passenger side. They said 3 others went through. But would not tell me who, which I guess is a way for them to deny any other cars damage unless spotted at pick up.
I am not a fan of dealers. I try and blow the warranty out of the water when I buy a new car so that I don't have to deal with the aggravation of taking it to the shops. And for some reason if I forget to, I deal with this kind of crap. Had I called first they would have removed it from their wash bay and I would have an insurance claim, yeah its that much damage. They think they will have to repaint the entire passenger side of the car to match everything back up. Not sure on new door skins or dent removal.
I have yet to find a dealer I like, I mean I really like. The Jag dealer is nice, but that is a different story. They would eat a dent repair just to keep you happy. In fact, my wife got the lower front bumper on a parking spot and they sanded it, cleaned it, and repainted it feathering it in. I took a bunch of pictures, but I do 6 different wax coats and the pictures just look like nice shiny black paint. Dents don't show well either but there are 9 right at the crease of the door, and a little below on like every 3rd. The last knock to a chunk out of my rear door handle even. Told me I should have it back by the end of the month. Put me in a smoked in used trade in Explorer Limited. I don't smoke. Glad to have a loaner, but that is crappy all around.