So you are saying it was ok for the service department to call me and say they found the problem and replaced the right and left stabilizer link pins, bushings and nuts, tell me the noise was gone and charge me almost $300 and it was ok to then pick up my car and hear the noise EXACTLY as it sounded when I dropped it off? It was ok when the service tech rode with me again and verified he still heard the noise? It was ok that I was not offered a refund or credit until I pushed the issue and that I had to ask to speak to the Service Manager who tried to double talk me in his reluctance to refund me and I had to negotiate a refund? Yes, I got a service credit but I had to fight for it. After all that you are saying I was not done wrong?? Think of it like this, your dishwasher is broken, a repairman comes and replaces a $300 part, tells you it's fixed and leaves. You start your dishwasher and nothing is different, it's still broken. He comes back(does not offer a refund), and after 3 days of troubleshooting and consultation with Maytag Engineers, they can only guess at what the problem might be and he tells you he will just replace parts until it's fixed. He is the almighty Maytag certified Service Tech so I should let him keep trying to fix it. Is that the route you would take? Well in my world when I experience incompetence and someones inability to solve an issue I move on and find someone who can.
The noise was actually caused by a bad strut component that my mechanic diagnosed and repaired in less than a day without having to consult Ford Engineers. He has a shop and a client base of customers who trust him. He doesn't have the production line mentality that a Dealerships service department has of getting cars in and out quickly, trading thoroughness for haste in an effort to get as many cars in and out to maximize profit. That level of expertise only comes from years of experience and not because he took a certified mechanic class.
