Time for new taillights, again

[SHOdded]

Too bad comments can't be submitted on a Ford site to gather such information.  You'd provide all the details as over the phone, but at your own pace, in your own time.  THAT would be friendly.

[donky4444]

So my car is at the dealer for a coolant flush and tail light replacement.  Just an FYI that they are telling me that if the taillights were replaced under the factory warranty once (which they were) then the two year parts warranty doesn't apply.  They also said that the parts warranty changed to one year - which makes no sense.  He suggested I call Ford customer service so I did and they basically told me that there isn't a "known issue" with the tail lights peeling so I am out of luck...It disappoints me they won't stand behind the failure on a car this expensive when so many people are having it.  They did say (in theory) if enough people call and they document it they may issue a later recall.  I seriously doubt that will happen but if anyone wants to please call Ford at 1-800-392-3673 and let them know.

The first time I had mine replaced was under the factory warranty.  Those started peeling in about 6 months so I went back in, now out of factory warranty, and was told that technically they aren't covered but the service adviser told me that he felt I deserved an out of warranty adjustment since they failed so quickly.  He took care of it for me and now that they were replaced out of factory warranty they are covered under the 2 year parts warranty.  I guess this is just another example of a service adviser helping somebody out and having a good relationship with your dealership. 

[donky4444]

So my car is at the dealer for a coolant flush and tail light replacement.  Just an FYI that they are telling me that if the taillights were replaced under the factory warranty once (which they were) then the two year parts warranty doesn't apply.  They also said that the parts warranty changed to one year - which makes no sense.  He suggested I call Ford customer service so I did and they basically told me that there isn't a "known issue" with the tail lights peeling so I am out of luck...It disappoints me they won't stand behind the failure on a car this expensive when so many people are having it.  They did say (in theory) if enough people call and they document it they may issue a later recall.  I seriously doubt that will happen but if anyone wants to please call Ford at 1-800-392-3673 and let them know.

Well I'm in your shoes now. The dealership called me today when they saw what I was coming in for. They told me that when they replaced them in June it was an after warranty adjustment which means they don't have the 2 year parts warranty on them and they can do another after warranty adjustment. They told me to call Ford about it. He was really cool about it and said they could make the claim but it'll just be denied and that I would have a better chance complaining about it than he would. I got all my paperwork together for the past replacements and called tonight. I had them replaced 9/30/2013 and 6/11/2014. They said they escalated my claim to a local rep and I would get a call within 24 hours. We will see what this gets me.

[ecoboostsho]

Sorry to hear. Try asking them how many they have replaced. I can't believe there aren't a ton of these.

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[BiGMaC]

So my car is at the dealer for a coolant flush and tail light replacement.  Just an FYI that they are telling me that if the taillights were replaced under the factory warranty once (which they were) then the two year parts warranty doesn't apply.  They also said that the parts warranty changed to one year - which makes no sense.  He suggested I call Ford customer service so I did and they basically told me that there isn't a "known issue" with the tail lights peeling so I am out of luck...It disappoints me they won't stand behind the failure on a car this expensive when so many people are having it.  They did say (in theory) if enough people call and they document it they may issue a later recall.  I seriously doubt that will happen but if anyone wants to please call Ford at 1-800-392-3673 and let them know.

Well I'm in your shoes now. The dealership called me today when they saw what I was coming in for. They told me that when they replaced them in June it was an after warranty adjustment which means they don't have the 2 year parts warranty on them and they can do another after warranty adjustment. They told me to call Ford about it. He was really cool about it and said they could make the claim but it'll just be denied and that I would have a better chance complaining about it than he would. I got all my paperwork together for the past replacements and called tonight. I had them replaced 9/30/2013 and 6/11/2014. They said they escalated my claim to a local rep and I would get a call within 24 hours. We will see what this gets me.

My gripe is that the website doesn't specify warranty and neither do the posters up in the dealership I used earlier this weak... simply repair parts/labor... for 2 years...  I have to cal B.S.... So call Ford.. they should keep "buying you lights".

[donky4444]

At this point I have pretty low expectations but I'll jump through the hoops.

[FoMoCoSHO]

Sorry to hear. Try asking them how many they have replaced. I can't believe there aren't a ton of these.

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They are full of s***, there are a ton of these.

[SHOdded]

IDK, seems they are having a hard time lining up alternative suppliers, and have their hands full with things like the Ford Edge fuel tank recall?  A coordinated attack spearheaded by a bulldog may help