Just wanted to throw this out there. I ordered a EBC BBK on May 10th as my original rotors are on their way out and paid immediately as they had the best prices and showed the item "in stock". After a day or two I get an email stating that the item will ship from the manufacturer and will require an additional 3-4 days to ship. No problem.
Wrong.
Two weeks pass and I have not gotten any update, but the company sure has my money and only after opening and sending 3 inquiries/complaints and 2 phone calls where they were suppose to call me back I finally got in touch with someone. The fact that it took 2 weeks to get in touch with someone blew my mind. I spoke to someone on a cell phone after waiting for the "10 minute" wait time (it was really 45 minutes, seems like they want you to hang up before talking to them) who stated that the kit will ship on the 28th.
Wrong again.
It's now June 9th, almost one month without any update so I decide to contact EBC directly and see if a order was ever even placed. EBC was extremely helpful, the young lady who I spoke with told me if I could give her the order number which the retailer should be able to give me, she could tell me when I could expect my kit. So we try for 10 minutes to look up my order with my address/name and nothing, and then the EBC rep suggest I contact my purchasing retailer to get the order number so she could update me with info.
Great. After 3 "dropped" calls I finally get to speak with this person from Autoplicity, who was the same person I spoke with every time and am 100% certain was talking on a cellphone every time. I simply ask for my order number and he starts getting nervous, asks me to stay on hold so he could contact his manager. After 20 minutes on hold (yea really) he tells me that he can't contact his manager and that they cannot give out that information.
At this point Im furious, I paid for a product as a consumer and would like my order number to check on the status of my order like a consumer would. This "person" then tries to tell me it is against their "policy", I do not see anywhere on the Autoplicity site where it states a consumer cannot get their order confirmation number and as a consumer we are entitled to some rights. He suggests that I cancel my order and "take any actions necessary".
Spark notes:
1. Ordered EBC kit on May 10th
2. Email said kit needs 3-4 days extra
3. After 2 weeks trying to contact, states it will ship May 28th
4. June 7th call EBC/Autoplicity, Autoplicity won't give out a order confirmation and tells me to cancel my order
5. June 9th, still have nothing but my badly warped rotors.
So basically, if something is too good to be true it most likely is. I believe Autoplicity needs to be investigated for internet and retail fraud. To make matters worse, I also received a fraud email from my Amex (which is what I used to purchase) sometime after the purchase. Also if you happen to look up their reviews they all seem skeptical, written poorly and on the same date as one another, I remember seeing 40 or so "5-star" reviews in one day.
