Hood vibrating at "highway speeds"

[FracaSHO]

Try a new dealership.


Brad
2010 SHO with PP
170* T-Stat
NGK LTR7IX plugs, gap at 0.030
BOV VTA
MyCal LMS Stage 4+
Sent from my iPhone

[wasinger3000]

found the culprit causing my hood to shake above 80... My girlfriend took my car in a while ago to get the active cruise looked at (another story itself) and it seems the dealer neglected to fully secure the air dam that is bolted to the bottom/back side of the front bumper... as a result, the bumper now has 2 broken tabs and the unfastened air dam is cracked in a couple places. I swear, the more "right" I try and do for this car, the worse my luck gets! I searched wide and long for a SHO with low miles AND a warranty, didn't get a great deal on the car cause it was "the one" I wanted and had the 100k warranty so I justified paying more... Now I have a car with a broken front bumper, NO CRUISE CONTROL, a shaky hood that prevents me from driving at more than 80 mph and it has now developed a weird hesitation at part throttle. Ford claims they cannot replicate the hesitation, even though they rendered the cruise inoperative they say its not their responsibility to fix it..... WTF did I buy a warranty for?

Call this number and ask for your regional service manager. 1 (800) 392-3673

I had a go around with my dealer, not only were they 4.5 hours away so i couldn't be there to watch every move, they pulled several fast ones on me. From adding their s*** warranty on the bill ($3600) without telling me, they did the fuel pump recall on the car and caused over $4200 in damage to the car. ( they broke the tank fittings, evap system hoses, rear seat, fuel pump was cracked form being dropped, and the o2 sensor wire was cut clean off.)

I drove the car for 3000 miles and waited 6 months for anything to get done. Since there was never a fault code they would never fix anything. I drove this car into the damn mountains and about got into a wreck because it would die on my half way up a pass. I finally drew the line when i came out to my car sitting in a puddle of gas. Wasn't a little pomeranian sized piss either.. this was a full on dump from an elephant. I called that number and talked to my regional manager and the car was fixed in 6 days. She also gave me an extended warranty for free. Additional 75k miles and 5 years on everything. Made me feel like someone actually cared still.

Best of luck!

[Boston Mike]

I know that on my ford-trucks.com site, there is a service rep (Crystal) who has helped folks immensely on repair issues.    Perhaps I can invite her over here??    She asks (via PM) for VIN and contact info and can usually help a ton.   

[SHOdded]

I know that on my ford-trucks.com site, there is a service rep (Crystal) who has helped folks immensely on repair issues.    Perhaps I can invite her over here??    She asks (via PM) for VIN and contact info and can usually help a ton.   

It'd be great if she has the bandwidth to do so, Mike!  By all means, ask her to come on over

[jimmyducati]

trying to sort it out with the dealer right now, I got the "Ill have to give my manager a call and see about that" when i called yesterday. If i don't get some satisfaction with the dealer directly, Im going to call and get it sorted out with someone a little higher up.

[wasinger3000]

trying to sort it out with the dealer right now, I got the "Ill have to give my manager a call and see about that" when i called yesterday. If i don't get some satisfaction with the dealer directly, Im going to call and get it sorted out with someone a little higher up.

Don't let them put you off. If you don't get a call in 24 hours then call ford customer service. This is a massive company that wants happy customers. They will take care of the problem for you in a timely manner.

Don't let the dealership act like they control your fate. They work for you and most importantly they work for FoMoCo. That dealerships job is to represent ford.

[jimmyducati]

I had to call them back the next day, kinda got the feeling they had zero intention of calling me back. The service manager had an attitude of "there is no way my tech left bolts off a car" tone in his voice. Im taking my car to a local dealer down here in florida to get the estimate done, hopefully they will take better care of my SHO than the "problem" dealer did... Going to have the transmission and PTO flushed while they have it, 55k on the clock and it hasn't been done yet.