I paid for the Hydro Graphics work on Sunday March 9th for PCP parts to do my engine cover based upon this statement by Chris
he had posted in the PCP Vendor area. Posts that are now gone , per Chris " normal turn around time is a week plus a few days for curing " .
I shipped the cover to them on Monday March 10th and it was received by them Thursday March 13.
Chris sent an email confirming he had tracking info from UPS that Monday and the following Thursday another email was sent to me confirming delivery of cover .
First PM sent to Chris about when I would get my cover below :
Quote from: SwampRat on March 25, 2014, 06:59:55 PM
Quote from: PCPparts on March 25, 2014, 06:52:56 PM
Quote from: SwampRat on March 25, 2014, 05:19:34 PM
Are you close to being done ?
Just went into final primer today and shooting all colors this week. Do you need it by a certain day? Thanks
I just didn't think it would take two weeks ...was hoping to have it friday .
So on the Tuesday March 25th it is supposedly being primered and will be going through the other steps during the week " that is this week " .
So I am thinking it should done on the 28th or 29 and a few days for curing .
Again no follow up from PCP so that Thursday April the 3rd I sent another PM to Chris :
Quote from: SwampRat on April 03, 2014, 10:12:20 AM
OK ... I get the two day delay thing , but you posted that turn around on this would be about a week plus a few days for curing prior to shipping .
It has been three weeks as of today since you received the cover and I still have not been informed as to WHEN I will have the finished cover back.
There were two reasons I choose you to do this , first and foremost because you are a vendor on EBPF and I try to keep things in house as much as possible to help support Mike B. The owner of the forum site and store.
The second being because of you stated turn around time .
I could have very easily choose another Hydro Graphics business in OKC and would have had it finished much sooner without sacrificing quality as I personally have see there work .
WHEN WILL I get my finished cover back ?
I also sent a PM to 4DR with his reply :
Quote from: 4DRHTRD on April 03, 2014, 10:35:39 AM
Quote from: SwampRat on April 03, 2014, 10:27:54 AM
Quote from: SwampRat on April 03, 2014, 10:12:20 AM
OK ... I get the two day delay thing , but you posted that turn around on this would be about a week plus a few days for curing prior to shipping .
It has been three weeks as of today since you received the cover and I still have not been informed as to WHEN I will have the finished cover back.
There were two reasons I choose you to do this , first and foremost because you are a vendor on EBPF and I try to keep things in house as much as possible to help support Mike B. The owner of the forum site and store.
The second being because of you stated turnaround time .
I could have very easily choose another Hydro Graphics business in OKC and would have had it finished much sooner without sacrificing quality as I personally have see there work .
WHEN WILL I get my finished cover back ?
Mike , I sent this PM to PCP parts .... no reply yet
Do you think I am justified at being P.O.'d at them ?
Mine took five weeks not from them
Sent from my SM-N900V using Tapatalk
I received a PM from Chris Sunday April the 6th :
Quote from: PCPparts on April 06, 2014, 01:06:39 PM
We will ship your cover this week back to you. Please let me know correct return address.
Also we will no longer be a sponsor on the forum. Thank you.
Quote from: SwampRat on April 03, 2014, 10:12:20 AM
OK ... I get the two day delay thing , but you posted that turn around on this would be about a week plus a few days for curing prior to shipping .
It has been three weeks as of today since you received the cover and I still have not been informed as to WHEN I will have the finshed cover back.
There were two reasons I choose you to do this , first and foremost because you are a vendor on EBPF and I try to keep things in house as much as possible to help support Mike B. The owner of the forum site and store.
The second being because of you stated turnaround time .
I could have very easily choose another Hydro Graphics business in OKC and would have had it finished much sooner without sacrificing quality as I personally have see there work .
WHEN WILL I get my finished cover back ?
After this was received I became concerned that since PCP was not going to be a vendor that my cover might be compromised due to them not wanting any more involvement with members .
I voiced my concern and thought other members should be made aware of PCP's decision to no longer be a Vendor so I posted this in the vendor area for PCP as were all of the other prior thoughts and comments about the whole Hydro Graphics process .
I posted that I was upset with them about this process taking much longer than they had original stated and said that there communications with me was seriously lacking . I also questioned why they did not order the paint color I requested when they had received my payment instead of WAITING until my cover got to them .
These post are now gone so I cannot copy verbatim .
I have follow up emails from PCP and I STILL see signs that even though they last stated the cover would ship out this week .... it may not
copy of emails follow :
From: Chris Cason (sales@pcpparts.com) Sent: Mon 3/10/14 2:26 PM To: Kevin Bechtold (kbeck59@hotmail.com)
Thank you Kevin.
On Mar 10, 2014 3:22 PM, "Kevin Bechtold" <kbeck59@hotmail.com> wrote:
My SHO engine cover is on the Way.
From: Chris Cason (sales@pcpparts.com) Sent: Thu 3/13/14 6:31 PM To: Kevin Bechtold (kbeck59@hotmail.com)
Kevin,
The cover came in today, thank you.
From: Chris Cason (sales@pcpparts.com) Sent: Mon 4/07/14 8:35 AM To: Kevin Bechtold (kbeck59@hotmail.com)
Kevin,
Thank You
Chris
Chris Cason Phone: 727-320-3986 Email:
Sales@PCPparts.com this is a sarcastic short reply prior to his requesting 4Dr to remove posts ...
From: Chris Cason (sales@pcpparts.com) Sent: Mon 4/07/14 8:35 AM To: Kevin Bechtold (kbeck59@hotmail.com
Kevin ,
We are not a fly by night company nor did we run away with your money, please contact us via email as we will no longer correspond over the forum on your purchase. Clearly we have not satisfied you in the timeline and we want to do our best for our customers, since we were late a full refund will be given to you when the cover ships. I hope this satisfies the extra time it has taken to complete your cover. Is there anything else we can do to turn this into a positive experience for you?
Thank You , Chris
From:
kbeck59@hotmail.com Sent: Mon 4/07/14 9:18 AM To: Chris Cason (sales@pcpparts.com)
My main complaint was your failure in taking ownership in that this whole process could and should have been handled with better communication on your end .
Multiple PM's saying we're working on it when in fact you did not even have the paint .
A few members have sent PM's to me saying they were seriously considering using you but we're unwilling to commit until they saw final images of MY cover.
As I stated earlier I expect nothing for free .
If you really want to make things right by me I suggest you let Mike know that you want Postings put Back up and you can Create a post saying how ever you want to word it that things could have been handled better and as a way of fixing this instead of refunding the money to me use that money to offer a Free custom cover to another member .
If you had stated in your original post that turnaround time could take as long as 4 or 5 weeks on highly customized projects I would have been OK with that .
You could put that in your new post .
It's up to you if your interest in our community is really there .
You can fix this if you want to ... There are several members that are wanting this done , probably more .
No one is perfect and people respect when others admit it and are willing to resolve issues.
Kevin
From: Chris Cason (sales@pcpparts.com) Sent: Mon 4/07/14 9:30 AM To: Kevin Bechtold (kbeck59@hotmail.com)
Kevin,
The paint was ordered the same day your cover came in and usually it only takes 2-3 days to come in and this time it took 5 business days with no reason per the manufacture (I take that as our responsibility and take the heat for it).
We are very respected in the community and helped customers with projects other vendors took their money for MONTHS and up to a year (Look up bangastang) with out product or answers.
We really do try our best to meet your goals and it has put a sore spot with me knowing you are not happy with what we are doing for you. I admit it has taken longer than expected and I thought we did a pretty good job communicating back and fourth about this. Please understand on your side we have a business to run and we can not do day by day updates on the progress, trust me I wish we could.
I've admitted what I thought what was needed as the cover has taken longer than expected and at this point the only thing we can do is a refund. I don't know much more of what to say on the forum or to you to turn this around. Once again yes I admit we are taking longer than the expected delivery time for your item. You are scheduled for shipment on Wednesday,
if for some reason we can not ship Wednesday I will notify you right away.
Please let me know if there is anything else we can do to earn future business. At this time you have declined the refund and I have admitted again that we have taken longer than expected, I'm not sure what else we can do.
Chris
So I really think it boils down to the fact that PCP does not have the time to really devote to the members here and more than likely their were very few orders from us of ANY type and this just gave Chris an excuse to pull the plug .
SO anyone out there tell me why I am not justified about being upset with PCP ?
